Shubham Rao
New Delhi
Summary
Highly motivated and enthusiastic individual with excellent communication and interpersonal skills, seeking to join [Maxicus] as a Customer Care Executive. Eager to leverage academic knowledge and a genuine passion for customer service to contribute to the company’s goals of outstanding customer satisfaction and service excellence. Adaptability, empathy, and a problem-solving mindset are strengths ready to be applied in a dynamic team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Engineer
SR Constructions
Gorakhpur
12.2022 - 11.2023
- I was involve in preparing post-construction reports, and managing billing processes.
Student
UPSC
02.2019 - 12.2021
- During this time of preparation period i worked on my time management, analytical thinking, deep understanding of various subjects.
Intern
DreamOrbit
Bengaluru
06.2017 - 08.2017
- My internship included familiarization to the IT department which was later transitioned to developing eb apps using HTML5, CSS3, Javascript and ReactJS.
Education
B.tech in Computer Science And Engineering. - Computer Science And Programming
Uttrakhand Technical University
Dehradun03-2018
Skills
- Communication Skills: Exceptional ability to communicate effectively both verbally and in writing, capable of conveying information clearly and empathetically
- Problem-Solving: Strong analytical skills with a knack for identifying issues and developing creative solutions to resolve customer complaints and inquiries
- Technical Proficiency: Comfortable MS Excel, MS Powerpoint, and modern communication platforms Quick learner of new technologies
- Time Management: Efficient in managing tasks and priorities in fast-paced environments, ensuring timely and accurate response to customer needs
Certification
- Masters in MS excel and Powerpoint.
- Web Development Bootcamp from Udemy.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Personal Interests
- Technology and Innovation
- Reading and Writing (Blogs, Articles)
- Community Volunteering.
References
References available upon request.
Timeline
Billing Engineer
SR Constructions
12.2022 - 11.2023
Student
UPSC
02.2019 - 12.2021
Intern
DreamOrbit
06.2017 - 08.2017
B.tech in Computer Science And Engineering. - Computer Science And Programming
Uttrakhand Technical University
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