Shubham Rawat
New Delhi
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Store Manager
Swarovski
01.2026 - Current
- Managed daily operations to ensure exceptional customer service experiences.
- Trained and supervised staff on product knowledge and selling techniques to improve customer engagement and sales performance.
- Evaluated store performance and integrated feedback to develop targeted improvement plans, driving overall store effectiveness.
- Implemented visual merchandising strategies that increased customer interest and improved the shopping experience.
- Conducted inventory management to maintain optimal stock levels and organization.
- Organized staff schedules to align with peak shopping hours and events.
- Collaborated with corporate teams on marketing initiatives and brand standards.
Assistant Store Manager
Tasva
08.2024 - 01.2026
- 🛍️Sales & Business Development
- Drive store sales performance by setting and achieving revenue targets.
- Monitor daily, weekly, and monthly sales reports, and implement strategies to boost performance.
- Upsell and cross-sell premium products to maximize average transaction value.
- Identify local market trends and customer preferences to optimize product mix.
- 👩💼Team Management & Training
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Conducted regular performance evaluations of team members, providing constructive feedback that enhanced productivity.
- Recruit, train, and supervise sales executives and support staff.
- Motivate the team with performance incentives and ensure professional grooming and etiquette.
- Provide ongoing coaching on product knowledge and selling techniques.
- 🤝Customer Experience & Relationship Building
- Ensure every customer receives personalized, high-quality service.
- Handle escalated customer complaints, exchanges, or special requests.
- Build strong client relationships, especially with repeat and VIP customers.
- Oversee product display, window setups, and store aesthetics to align with brand standards.
- Implement seasonal themes, campaigns, and promotional layouts.
- 📦Inventory & Operations Management
- Supervise stock levels, product ordering, and replenishment.
- Conduct regular stock audits, manage shrinkage, and minimize losses.
- Ensure smooth daily operations including billing, POS systems, and reporting.
- Maintain compliance with company policies and safety standards.
- 📈Reporting & Coordination
- Submit periodic sales and performance reports to senior management.
- Coordinate with buyers, suppliers, and designers regarding stock and new arrivals.
- Provide feedback to management on customer demand, product performance, and competitor activity.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Collaborated with marketing to develop initiatives that increased store traffic and enhanced brand awareness.
Senior Sales Executive
Tasva
09.2022 - 07.2024
- Consistently exceeded monthly sales targets by promoting premium collections and upselling accessories.
- Cultivated loyal customer relationships through personalized service and proactive follow-ups.
- Enhanced shopping experience by providing personalized styling and product recommendations to customers.
- Ensured boutique presentation through visual merchandising that aligned with brand aesthetics, attracting customer interest.
- Handled billing, POS operations, and managed returns/exchanges with accuracy.
Brand Ambassador
Swarovski
12.2020 - 08.2022
- Enhanced luxury customer experience by providing personalized jewelry and accessory recommendations.
- Delivered luxury customer experience by recommending jewelry and accessories tailored to client needs.
- Represented Swarovski brand values with product knowledge and premium service standards.
- Managed boutique displays, executed POS transactions, and coordinated stock management.
- Maintained boutique displays, handled POS transactions, and supported stock management.
Sales Executive
Pandora
12.2018 - 05.2020
- Cultivated and secured new customer relationships, achieving sales goals and service targets.
- Cultivated strong client relationships and implemented effective sales strategies, boosting sales revenue.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Addressed client questions and concerns confidently with expert product knowledge, offering tailored solutions.
Sales Executive
Vero Moda
06.2017 - 10.2018
- Greeted customers warmly, fostering a welcoming shopping environment.
- Assessed customer needs, suggested suitable products, and effectively upsold or cross-sold items.
- Provided tailored styling or product recommendations, enhancing customer satisfaction and engagement.
- Greet customers warmly and create a welcoming environment.
Education
Bachelor In Computer Science - Information Technology
Hemwati Nandan Bahuguna Garhwal University
Dehradun Skills
- Sales Growth
- Customer Experience
- Visual Merchandising
- Client Retention
- Inventory Control
- Staff Training
- Operations management
- Market analysis
- Performance evaluation
- Team Leadership
Accomplishments
Recently been awarded with the Aditya birla group core value award : COMMITMENT
Languages
English
Proficient
C2
Timeline
Store Manager
Swarovski
01.2026 - Current
Assistant Store Manager
Tasva
08.2024 - 01.2026
Senior Sales Executive
Tasva
09.2022 - 07.2024
Brand Ambassador
Swarovski
12.2020 - 08.2022
Sales Executive
Pandora
12.2018 - 05.2020
Sales Executive
Vero Moda
06.2017 - 10.2018
Bachelor In Computer Science - Information Technology
Hemwati Nandan Bahuguna Garhwal University