SHUBHAM REWADKAR
Pune
Summary
Customer service professional with extensive experience at Cummins and Amazon, specializing in issue resolution and customer relationship management. Demonstrated success in enhancing customer satisfaction through effective communication and technical support. Proficient in data analysis to drive performance improvements and ensure compliance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Cummins
11.2024 - Current
- Delivered comprehensive support via phone, email, and chat to Cummins customers.
- Resolved customer complaints through effective communication and problem-solving skills.
- Guided customers in application installation, repair, and troubleshooting processes.
- Educated customers on product features for informed purchasing decisions.
- Collaborated with cross-functional teams to enhance customer service efficiency.
- Provided remote access support to facilitate customer setups.
- Addressed inquiries regarding parts, engines, and generators promptly.
- Assisted customers in accessing websites and managing subscription purchases.
Senior Seller Support Associate
Amazon Indian Development Center
04.2021 - 11.2024
- Resolved seller inquiries regarding policies and order management processes.
- Collaborated with cross-functional teams to enhance seller experience initiatives.
- Provided training and support to new Seller Support Associates for operational efficiency.
- Analyzed seller feedback to identify areas for process improvements and recommendations.
- Managed escalated issues, ensuring timely resolution and effective communication with sellers.
- Monitored performance metrics to maintain high standards of seller support service quality.
- Coordinated with other departments to ensure that all processes were followed correctly when handling seller requests or disputes.
- Created process improvements to streamline the resolution of customer queries.
Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
06.2017 - 08.2017
- - Demonstrated strong written and oral communication skills in a fast-paced environment
- - Delivered exceptional customer service through Amazon chat support for 3 months
Education
B.Tech/B.E. - Mechanical
Rajarshi Shahu College of Engineering
01.2017
10th -
Foundation School
Maharashtra01.2010
Skills
- Chat Process
- Email Support
- Customer relationship management
- Product knowledge
- Issue resolution
- Remote access support
- Problem-solving
- Customer Service
- Technical Support
- Customer Support
- Calling
Languages
English, Hindi, Marathi
Timeline
Customer Service Advocate
Cummins
11.2024 - Current
Senior Seller Support Associate
Amazon Indian Development Center
04.2021 - 11.2024
Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
06.2017 - 08.2017
B.Tech/B.E. - Mechanical
Rajarshi Shahu College of Engineering
10th -
Foundation School
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