Shubham Sachdeva

• Collaborated with other engineers in designing and developing complex software systems.
• Performed unit testing, debugging and code refactoring to ensure quality of the software.
• Provided technical support for customers regarding product issues and queries.
• Maintained existing software components by identifying and resolving defects.
• Documented bug fixes and feature enhancements in accordance with defined processes.
• Developed web applications using PHP, HTML, CSS and JavaScript.
• Implemented database queries in MySQL for data retrieval and storage.

Major Incident Queue Manager:

• Triaging P1/P2 incidents and initiating technical bridge calls on Zoom/ Teams/ WebEx for incidents impacting enterprises.
• Accelerating the resolution process by contacting the relevant technical or support teams through calls and emails.

Swivel Team Member:

• Managed Incidents, Requests, and Changes using solutions for service management such as ServiceNow, Oracle Service Cloud, and BMC-Remedy while adhering to SLA.