Shubham Sagar
Patna
Summary
Dynamic Customer Support Specialist with extensive experience at OLX India Pvt Ltd, excelling in fraud detection and quality assurance. Proven track record in content moderation and resolving complex customer issues. Recognized for attention to detail and problem-solving skills, effectively enhancing customer satisfaction and maintaining platform integrity.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
OLX India Pvt Ltd
Gurugram
06.2024 - Current
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Content Moderation.
- Quality Assurance.
- Investigating and Removing Fraudsters from a designated dashboard and OLX Website.
Customer Support Specialist (Quality and Fraud Analyst, Moderator)
OLX India Pvt Ltd
Gurgaon
10.2019 - 02.2023
- Moderation of Ads Posted on OLX website.
- Consulted with customers regarding needs and addressed concerns.
- Handling queries of customers through phone and chat.
- To train and monitor new joiners.
- Handling Manager escalations and customer complaints.
- Removing fraudsters from OLX website.
Customer Support Executive (Moderator)
Allsec Technologies Pvt Ltd
New Delhi
07.2016 - 10.2019
- Resolving customer issues, queries, concern.
- To Manage and monitor real time customer chats through a designated dashboard.
- Moderation of Ads
Education
Bachelor Of Arts -
Indira Gandhi National Open University
10.2019
Intermediate -
DAV Public School, Giridih
Giridih, Jharkhand01.2014
Matriculation -
DAV Public School, Deoghar
Deoghar, Jharkhand01.2011
Skills
- Quality Assurance
- Fraud detection
- Attention to detail
- Problem solving
- Customer service
- Content moderation
- Quality assurance
- Quality Control
- Quality Management
Languages
- English
- Hindi
- Maithili
- Khortha
Achievements Awards
- Employee of the month in previous company several times.
- Done several online courses through Udemy.
- Certified in Advance Diploma in Computer Application.
- Typing speed around 40 wpm.
Timeline
Customer Support Specialist
OLX India Pvt Ltd
06.2024 - Current
Customer Support Specialist (Quality and Fraud Analyst, Moderator)
OLX India Pvt Ltd
10.2019 - 02.2023
Customer Support Executive (Moderator)
Allsec Technologies Pvt Ltd
07.2016 - 10.2019
Bachelor Of Arts -
Indira Gandhi National Open University
Intermediate -
DAV Public School, Giridih
Matriculation -
DAV Public School, Deoghar
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