Shubham Saha

• Provided data-driven solutions to support decision making.
• Monitor the complete delivery processes.
• Process orders coming in via fax or e-mail and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives.
• Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned.

• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Analyzed market trends, competitor performance, and product strengths.
• Delivered technical sales presentations to prospects and presented the benefits and value of products.
• Identified and supported resale opportunities to achieve sales plans.
• Provided technical troubleshooting and problem-solving for clients with installed equipment or system issues.

• Developed estimates by costing materials, supplies, and labor.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed process improvements to enhance overall delivery of service.
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
• Suggested additional services to customers in order to meet upsell goals.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Performed onsite installation, modification and maintenance of systems and equipment.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Monitored work performance and quality to maintain standards.
• Applied systems analysis techniques to assess and resolve complex issues for clients and end users.
• Recommended design changes, upgrades and replacements to improve systems performance.

learning coal planting engineering.

learned the Practical implementation.