Shubham Sahu

Challan: Seamless traffic fine clearance service

• Optimized Operations: Reduced turnaround time (TAT) from 7 days to 48 hours, expanded team size from 4 to 38, and increased monthly realized revenue from ₹80 lakhs to ₹4 crores.
• Customer Funnel Growth: Boosted daily sessions from 30K to 1.3 lakh through SEM, cross-sells, and strategic partnerships, reducing funnel drop-offs by 20%.
• Enhanced Customer Experience: Achieved 2-day ticket resolution, reduced drop-offs via targeted CRM messaging, and increased proactive payment adoption.
• Profitability & Cost Optimization: Led business unit to become EBITDA-positive, achieving consistent CM2 growth and cost reductions through process automation.
• Product & Process Innovation: Launched a native app flow, redesigned customer journeys, and improved order processing, leading to a 30% increase in transaction efficiency.

Car Health Report: Comprehensive Vehicle Inspection Report

• Revenue Growth: Led daily operations for car inspections, driving an average daily revenue of ₹4 lakhs through Inspection Agents and Retail Associates.
• Product Enhancement: Developed and integrated cross-sell features within the inspection app and retail panel, increasing adoption rates by 3%.
• Funnel Optimization: Reduced drop-offs by implementing product-led improvements, including strategic friction points, promotional discounts, and targeted CRM campaigns.

Pre-Delivery Inspection: Paid Inspection Service for New & Used Cars

• Operational Excellence: Ensured PAN-India service delivery with 98% TAT adherence, maintaining high service quality and customer satisfaction.
• Revenue Expansion: Introduced inspection services to in-house NBFC & Insurance teams, increasing daily orders by 300.
• Strategic Partnerships: Secured alliances with high-traffic RTO platforms (CarInfo & RTO Vehicle Info), maximizing service reach and customer acquisition contributing to avg 100 incremental orders daily.

• Agile Project Delivery: Led end-to-end migration of client teams to Deloitte’s Ascend platform, increasing system adoption by 40%.
• Process Optimization & Automation: Streamlined workflow processes, reducing manual effort by 35% and increasing productivity.
• Knowledge Management: Developed and maintained knowledge repositories, ensuring 100% compliance with client confidentiality & IP guidelines.
• Reporting & Data Insights: Designed and automated weekly dashboards, providing leadership with real-time performance insights.
• Cross-Functional Collaboration: Managed project roadmaps, schedules, and resource planning, ensuring on-time and within-budget delivery.