Shubham Sanjay Ranpise
Pune
Summary
Accomplished CRM Manager with expertise in customer relationship strategies, team leadership, and CRM system management. Proven ability to increase customer satisfaction, streamline processes, and mentor high-performing teams. Seeking a managerial role to leverage leadership skills and drive business growth through effective CRM practices.
Overview
8
8
years of professional experience
Work History
Manager CRM
Gera Developments Pvt. Ltd
Pune
10.2024 - Current
- Managing customer base of approximately 400 commercial units.
- Maintaining documentation for bank loan funding processes.
- Handling GeraWold, GeraHub, and SAP systems to enhance operations.
- MIS to plan for monthly targets and improve team efficiency.
- Collaborating with site, finance, rental assurance, and sales teams to drive results.
CRM Executive
Godrej Properties
Pune
06.2022 - 09.2024
- Managed complete process from booking to possession, ensuring smooth transitions for customers.
- Executed 150 individual handovers to facilitate client satisfaction.
- Collected Rs 10 lakh in interest from delayed payment customers through effective escalation management.
- Handled escalations for EE and SM cases to resolve issues promptly.
- Addressed post-possession queries and issues, enhancing customer support experience.
- Achieved collection of Rs 2.5 crore in advance payments as P@CE amounts.
- Attained 90% pre-possession NPS, reflecting high customer satisfaction levels.
- Organized mass online registration events in Delhi and Nagpur to increase outreach.
CRM Sr. Executive
Goel Ganga Developments
Pune
04.2021 - 06.2022
- Managed individual project of Ganga Acropolis on Baner-Sus Road as Possession Officer and CRM.
- Oversaw all ERP system work related to sales and CRM operations.
- Coordinated with site engineer to address snag issues pending in flats.
- Resolved escalations regarding delayed possession for customers efficiently.
CRM Executive
Vilas Javdekar Developers
Pune
07.2018 - 04.2021
- Coordinated post-sale services to address customer queries, catering to a base of 600 clients.
- Managed initial disbursements and ensured timely payments through consistent follow-ups with customers and bankers.
- Prepared essential loan documentation including Builder NOC, Bank NOC, GST Letters, and society formation documents.
- Executed online stamp duty payments and ESBTR processes efficiently.
- Collaborated with legal and bank teams to conduct APF for projects.
- Maintained MIS and devised strategies to achieve monthly targets while enhancing team efficiency.
- Oversaw project launch sales activities.
Back-office executive (CRM)
Xrbia Developers Pvt. Ltd.
Pune
06.2017 - 07.2018
- Facilitated customer registrations and scanned agreements for accurate record-keeping.
- Maintained backend data for clients to ensure data integrity and accessibility.
- Managed all SAP SD Module issues for Back Office operations, enhancing workflow efficiency.
- Prepared comprehensive loan documents for timely disbursement from the bank.
Education
MBA - Marketing
Pune University
Master of Commerce - Marketing Management And Research
Pune University
Bachelor of Commerce - Marketing
S.P College, Sadashiv Peth, Pune.
Skills
- Tally ERP 90
- Salesforce, Farvision
- Hit office
- SAP
- ERP
- MS Office
- Completed the GCC-TBC Course in English and Marathi 30 wpm
Hobbies and Interests
- Sketching
- Dancing
- Calligraphy
- Watching Movies
Languages
- English
- Marathi
- Hindi
Timeline
Manager CRM
Gera Developments Pvt. Ltd
10.2024 - Current
CRM Executive
Godrej Properties
06.2022 - 09.2024
CRM Sr. Executive
Goel Ganga Developments
04.2021 - 06.2022
CRM Executive
Vilas Javdekar Developers
07.2018 - 04.2021
Back-office executive (CRM)
Xrbia Developers Pvt. Ltd.
06.2017 - 07.2018
MBA - Marketing
Pune University
Master of Commerce - Marketing Management And Research
Pune University
Bachelor of Commerce - Marketing
S.P College, Sadashiv Peth, Pune.
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