Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHUBHAM SANKPAL

Hotel Management
Thane

Summary

I am carrying professional skills like, Accepting new work culture and environment, Interacting with guests across various geographies, Ability to communicate in multiple languages, Good Problem Solving skill, etc.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Hotel Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

Teleperformance-Axis Bank
Thane
07.2021 - 04.2022

1. Answer questions about account types and banking products, such as CDs, insurance, loans and credit cards
2. Check on the status of customer accounts and track checks and payments
3. Review and explain account charges
4. Assist banking customers who are victims of fraud, theft or identity theft
5. Assist customers with replacing lost or stolen credit or debit cards
6. Adhere to business target and ensuring all team mastes achieve their respective targets.

Steward

British Brewing Company (BBC)
Thane
10.2019 - 04.2020

1. Welcome each guest with a smile and friendly greeting
2. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
3. Coordinate food orders to guarantee timely and efficient delivery to guests
4. Refill water and periodically check on guests to handle any issues promptly
5. Maintain our high food safety and sanitation standards
6. Clean and reset tables

Steward

Thane Pub Exchange (Smaash)
Thane
04.2019 - 10.2019

1.Welcome each guest with a smile and friendly greeting
2. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
3. Coordinate food orders to guarantee timely and efficient delivery to guests
4. Refill water and periodically check on guests to handle any issues promptly
5. Maintain our high food safety and sanitation standards
6. Clean and reset tables

Steward

Thane Pub Exchange (Smaash)
Thane
02.2019 - 08.2019

1.Welcome each guest with a smile and friendly greeting
2. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
3. Coordinate food orders to guarantee timely and efficient delivery to guests
4. Refill water and periodically check on guests to handle any issues promptly
5. Maintain our high food safety and sanitation standards
6. Clean and reset tables

Steward

The Park Hotel
Navi Mumbai
02.2018 - 12.2018

1.Welcome each guest with a smile and friendly greeting
2. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
3. Coordinate food orders to guarantee timely and efficient delivery to guests
4. Refill water and periodically check on guests to handle any issues promptly
5. Maintain our high food safety and sanitation standards
6. Clean and reset tables

Internship Student

Ramada, Powai
MUMBAI
04.2015 - 12.2015

1.Welcome each guest with a smile and friendly greeting
2. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
3. Coordinate food orders to guarantee timely and efficient delivery to guests
4. Refill water and periodically check on guests to handle any issues promptly
5. Maintain our high food safety and sanitation standards
6. Clean and reset tables

Education

Bachelor of Science - Hotel Management

G.D. Ambekar College of Hotel Management
Mumbai
06.2014 - 06.2018

Skills

Customer Service

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Timeline

Customer Service Associate

Teleperformance-Axis Bank
07.2021 - 04.2022

Steward

British Brewing Company (BBC)
10.2019 - 04.2020

Steward

Thane Pub Exchange (Smaash)
04.2019 - 10.2019

Steward

Thane Pub Exchange (Smaash)
02.2019 - 08.2019

Steward

The Park Hotel
02.2018 - 12.2018

Internship Student

Ramada, Powai
04.2015 - 12.2015

Bachelor of Science - Hotel Management

G.D. Ambekar College of Hotel Management
06.2014 - 06.2018
SHUBHAM SANKPALHotel Management