Shubham Sawant
Mumbai
Summary
Skilled Application Support Engineer with over three years of experience managing financial applications and resolving technical issues. Strong understanding of compliance management and handling audit-related responsibilities. Proficient in MYSQL, Oracle with growing knowledge of AWS Cloud. Adept at supporting Change Requests, production deployments, and collaborating with cybersecurity teams to maintain secure, compliant, and efficient operations.
Overview
4
4
years of professional experience
Work History
IT Systems Executive
Indusind Bank
Mumbai
11.2022 - Current
- Managed end-to-end support for applications related to Savings Accounts, Personal Loans, Credit Cards, and NRI Accounts, ensuring system availability and performance.
- Collaborated with audit teams to ensure compliance with IS Audit standards and prepared detailed audit documentations.
- Acted as the primary liaison with the Cybersecurity Team, addressing security concerns, mitigating risks, and implementing security best practices across applications.
- Diagnosed and resolved application issues, enhancing system reliability and user experience.
- Coordinated with cross-functional teams to deliver the enhancements and ensure regulatory compliance.
- Managed IT prerequisites for new Change Requests coordinating with stakeholders to ensure seamless implementation and compliance.
- Oversaw production deployments, ensuring minimal downtime and adherence to establish processes.
- Conducted and supported Disaster Recovery activities, ensuring system resilience and business continuity.
Application Support Engineer
Jocata Financial Advisory & Technology
Mumbai
04.2021 - 11.2022
- Managed the Digital Lending Platform, ensuring its availability, performance and scalability to meet business needs.
- Resolved application-related tickets, providing timely and effective support to minimize disruptions and enhance user satisfaction.
- Handled BOD and EOD activities, ensuring seamless daily operations and timely batch processing.
- Monitored application performance, identifying and resolving issues before they impacted users.
Education
Bachelor of Engineering - Computer Engineering
Gharda Institute of Technology
Mumbai University01-2020
Diploma - Computer Engineering
Rajendra Mane Polytechnic
Maharashtra State Board01-2017
Higher Secondary Certification - Science
Bhartiya Vidya Bhavans
Mumbai01-2015
Skills
- Database - Proficient in Oracle and MySQL for Application support
- Operating System - Understanding of Windows Server OS, including IIS services, basic knowledge of Linux for system troubleshooting
- Networking - Familiar with fundamental networking concepts, including protocols, firewalls, and securities
- Cloud Computing - Currently pursuing a course in AWS Cloud, gaining hands-on knowledge of cloud infrastructure and services
- Compliance - Strong understanding of Compliance Requirements and Regulatory standards for managing applications including IS audits and cybersecurity frameworks
Timeline
IT Systems Executive
Indusind Bank
11.2022 - Current
Application Support Engineer
Jocata Financial Advisory & Technology
04.2021 - 11.2022
Bachelor of Engineering - Computer Engineering
Gharda Institute of Technology
Diploma - Computer Engineering
Rajendra Mane Polytechnic
Higher Secondary Certification - Science
Bhartiya Vidya Bhavans
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