Shubham Saxena
Lucknow
Summary
Results-oriented sales and business development expert with 4.5 years of experience leading teams to achieve ambitious goals. Demonstrated proficiency in negotiation and conflict resolution, successfully building strong client relationships and enhancing team effectiveness. Proven ability to identify growth opportunities and implement strategic initiatives that drive business success. Committed to accepting new challenges and continuously developing skills to foster personal and professional growth, while promoting collaboration in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chief Managing Partner
Kotak Mahindra Life Insurance
11.2023 - Current
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Increased revenue by 30% over the last fiscal year through strategic partnerships and targeted client outreach initiatives.
- Achieved 120% of quarterly sales targets by implementing data-driven strategies and leveraging existing client relationships for upselling opportunities.
- Managed financial, operational and human resources to optimize business performance.
Team Leader
Glamyo Healthcare Pvt.Ltd
09.2020 - 03.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated cross-departmental fostering collaborative work environment.
- Achieving 100% of the Monthly and Quarterly targets.
- Planning and executions of the revenue generation plans and client dealing in different ways to ensure costumer delight
Customer Service Representative
IO Digital
03.2020 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Associate Sales Consultant
Policybazaar.com
07.2019 - 01.2020
- Exceeded quarterly sales targets consistently through diligent prospecting efforts and relationship-building techniques.
- Partnered closely with cross-functional teams such as finance, operations, and customer support to ensure seamless end-to-end service delivery.
- Collaborated with marketing team to develop targeted promotional materials for prospective clients.
- Monitored competitor activity to stay informed of trends and strategies within the industry.
- Assisted colleagues in closing deals by providing support during critical stages of negotiations.
- Managed a consistent pipeline of prospects by regularly updating CRM system with accurate information.
Education
MBA -
BBD University
Lucknow, India04.2020
BBA - Accounting And Finance
BBD University
Lucknow, India04.2018
Skills
Revenue Growth
Strategic Planning
Operations Management
Financial reporting understanding
Business development expertise
KPI Tracking
Partnership Development
Business partnership development
Management Team Leadership
Profit and Loss Management
Client Relationship Building
Negotiation
Certification
- KPMG Course for Accounting professional
- Tally ERP9, LearnVern
- Foundation of Digital Marketing and E- commerce. Google
Timeline
Chief Managing Partner
Kotak Mahindra Life Insurance
11.2023 - Current
Team Leader
Glamyo Healthcare Pvt.Ltd
09.2020 - 03.2023
Customer Service Representative
IO Digital
03.2020 - 07.2020
Associate Sales Consultant
Policybazaar.com
07.2019 - 01.2020
- KPMG Course for Accounting professional
- Tally ERP9, LearnVern
- Foundation of Digital Marketing and E- commerce. Google
MBA -
BBD University
BBA - Accounting And Finance
BBD University
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