CRM - Jobsheet entries of customers, parts order from inventory
Hi, I’m
Shubham Sharma
Network Engineer
Chandigarh,India
Summary
Dedicated Network professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Ability to accept challenges, quick learner and deliver in stressful and competitive situations.
Overview
7
years of professional experience
Work History
Software Technologies Parks of IndiaMohali, Punjab
Network Engineer (Project Associate)
02.2019 - Current
Job overview
- Providing network support services for devices such as hubs, bridges, routers and other hardware.
- Initiating and managing network test facilities to verify network hardness and resilience.
- Performing troubleshooting for Juniper, Cisco and packet analysis.
- Servers installation and monitoring in Data Center.
- Collaborating with vendors to identify best options for optimizing network performance.
- Assisting with implementation and support of network monitoring tools like PRTG, Cacti etc.
- Providing detailed network diagrams and procedural guidelines.
- Monitoring network capacity and performance to diagnose and resolve complex network problems.
- Kept track of automatic and self-generated service tickets with Freshdesk.
- Escalating emergency technical issues beyond knowledge to maintain optimum up-time.
- Performed virtual machine provisioning and VM priority setup.
- Organizing office transition from paper invoice to quick-books.
- Providing technical support and training to staff from time to time to to restrict hampering of work, of the office due to any technical issue.
- Maintains all technical inventory and confidential records.
V-Con Integrated Solutions (Connect Broadband)Chandigarh, Chandigarh
Junior Officer - Network
11.2018 - 02.2019
Job overview
- Worked as a Data Support/ Node Engineer.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Identified issues, analyzed information and provided solutions to problems.
- Reduced issues of sites by doing Preventive maintenance.
- Worked closely with management and technical teams to enhance technical knowledge as well as skills.
Reliance Jio Infocom Ltd.Kalka, Haryana
Senior Digital Repair Specialist(Junior Executive)
11.2015 - 11.2018
Job overview
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Done L1, L2 level repair of electronic devices - resolve all Software and Hardware issues.
- Trained new Jio Point team on system, customer interaction and order process flows for Service purpose.
- Also provide sales support to Direct Sales teams and Agent Sales Channel.
- Engineering, Account Management and support services at all levels.
Sant Rameshwari EnterprisesChandigarh, CH
Service Engineer
11.2014 - 11.2015
Job overview
- Worked with Intex, Lenovo and Motorola mobile divisions.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Tested and checked performance of hardware and software programs.
Education
Dr. B.R. Ambedkar Govt. PolytechnicUna, Himachal Pradesh
Diploma in Engineering (ECE) from Electronics And Communication Engineering
05.2011 - 05.2014
University Overview
- 3 Years Diploma in Electronics and Communication Engineering (2011-14).
- Made the Major Project on Sun Tracker and Implementation System.
S.V.M. High School, BaijnathHimachal Pradesh Board Of School Education
Matriculation
04.1999 - 03.2011
Skills
Network Engineering
undefinedSoftware
SAP - Inventory checking, invoice printing, cash management
Cacti – to monitor fast poller, advanced graph templating, multiple data acquisition methods, and user management features
PRTG (Paessler Router Traffic Grapher) - Advanced Network monitoring tool tool
Timeline
Network Engineer (Project Associate)
Software Technologies Parks of India
02.2019 - Current
Junior Officer - Network
V-Con Integrated Solutions (Connect Broadband)
11.2018 - 02.2019
Senior Digital Repair Specialist(Junior Executive)
Reliance Jio Infocom Ltd.
11.2015 - 11.2018
Service Engineer
Sant Rameshwari Enterprises
11.2014 - 11.2015
Dr. B.R. Ambedkar Govt. Polytechnic
Diploma in Engineering (ECE) from Electronics And Communication Engineering
05.2011 - 05.2014
S.V.M. High School, Baijnath
Matriculation
04.1999 - 03.2011
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