SHUBHAM SHARMA
BANGALORE
Summary
- Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Business Development Manager
POWERPLAY
BANGALORE
12.2021 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Resolved customer complaints regarding sales and service.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Supported sales team members to drive growth and development.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Facilitated and managed business development plan based on market and industry research.
- Directed and coordinated products, services and sales activities.
- Conducted market research and reported on competitors.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Senior Key Account Manager
NOBROKERHOOD
BANGALORE
12.2020 - 11.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated contract terms with clients and established important deadlines.
- Followed up with clients to gauge product success and promote satisfaction.
- Recruited, hired and trained new hires to optimize profitability.
Customer Service Manager
NESTAWAY TECHNOLOGIES PVT LTD
BANGALORE
07.2019 - 12.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Generated the 60L revenue from PAN INDIA Appliances category.
- Worked on 15000+ tickets and resolve customer problems with 4.2 star feedback rating.
- Handling the PAN INDIA Vendor team for the appliance category.
- Approving the payables of vendor's and verifying the quotation's.
- Run the Campaign and generated 25L revenue in one month.
Education
Bachelor of Computer Applications -
REVA UNIVERSITY
BANGALORE06.2019
Higher Secondary Certificate -
KENDRIYA VIDYALAYA
NAGPUR04.2014
Skills
- Team Building
- Relationship Building
- CRM Platforms
- Pipeline Management
- Sales Presentations
- Lead Generation
- Product Demonstrations
- Decision Making
- Budgeting and Expenditures
- Problem-Solving
- Performance Evaluations
- Sales Records Management
- Sales Program Coordination
- Customer Service
- Client Consultations
- Business Development
- Pipeline Development
- Promotional Planning
- Relationship Development
- Sales Expertise
- Contract Negotiation Expertise
- Revenue Generation
- Strategic Business Planning
Timeline
Business Development Manager
POWERPLAY
12.2021 - Current
Senior Key Account Manager
NOBROKERHOOD
12.2020 - 11.2021
Customer Service Manager
NESTAWAY TECHNOLOGIES PVT LTD
07.2019 - 12.2020
Bachelor of Computer Applications -
REVA UNIVERSITY
Higher Secondary Certificate -
KENDRIYA VIDYALAYA
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