Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Shubham Sharma

Shubham Sharma

IT Analyst
Noida

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Versatile IT Support Specialist tackles diverse hardware and software realities. Trusted to safeguard both physical assets and digital files against unwanted intrusion. Successful provider of on-site network security and technical response services.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Technical Support Engineer

Tech Mahindra
Noida
03.2023 - Current
  • Windows Update & Upgrade management.
  • Licensing of Windows using volume license (KMS, ADBA, AVMA, MAK) and M365 channels.
  • Install and configure different roles on Windows Server like IIS, AD DS, File Server, DNS, DHCP, etc.
  • Virtualization with hands-on on Hyper-V, AWS & Azure.
  • Install, upgrade, and migrate server workloads.
  • Create, manage, and maintain custom Windows images for deployment.
  • Configure disks and volumes.
  • Monitor and maintain server installations.
  • Implement Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP).
  • Configure and manage Active Directory Domain Services (AD DS).
  • Create and manage Active Directory groups and organizational units (OUs).
  • Create and manage Active Directory users and computers.
  • Remote Desktop Services configuration and management.
  • Deployed applications using SCCM.
  • Experience with AWS.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained response times to support business continuity.

IT Analyst

HCL
Noida
08.2021 - 02.2023
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provide technical assistance to customers of medium to large size, scope via phone, email, chat and/or remote access.
  • Work on customer-based software problems dealing with different teams and handling escalations.
  • Maintain a focus on customer requirements and project objectives while mitigating project and product risk.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor Of Engineering Technology - Computer Science And Engineering

Bahra University
Shimla
06.2014 - 07.2018

Skills

System upgrades

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Accomplishments

  • Achieved result by completing day to day task with accuracy and efficiency.
  • Achieved highest number of positive ratings through effectively helping customers.
  • Recognised as a to performer in my team for closing highest number of cases in one month.

Certification

Certified information security expert (CISE)

Interests

IT Administration

Cyber Security

Cycling

Trekking

Swimming

Cooking

Timeline

Technical Support Engineer

Tech Mahindra
03.2023 - Current

IT Analyst

HCL
08.2021 - 02.2023

Certified information security expert (CISE)

03-2019

Bachelor Of Engineering Technology - Computer Science And Engineering

Bahra University
06.2014 - 07.2018

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Shubham SharmaIT Analyst