Shubham Sharma
Goa
Summary
Hospitality leader with extensive experience at The St. Regis Goa Resort, specializing in bespoke guest experiences and high-performing service teams. As Head Butler, directed a team of over 25, achieving a 95% guest satisfaction rating and contributing to a 25% increase in repeat bookings. Proven track record in operational oversight and service refinement, resulting in a 30% improvement in response time to VIP requests. Recognized for fostering a culture of service excellence and precision aligned with luxury brand standards.
Overview
15
15
years of professional experience
Work History
Head Butler
The St. Regis Goa Resort
Goa
03.2025 - Current
- Led butler team to provide personalized, exceptional service reflecting brand's luxury tradition. Anticipated guest needs to elevate overall satisfaction and enhance experiences.Managed VIP experiences, ensuring meticulous attention to detail and privacy. Oversee daily operations, maintaining high standards of hospitality and quality. Coordinated with departments to ensure seamless service delivery across all functions.
Butler Operations Manager
Grand Hyatt Goa
12.2022 - 03.2025
- Delivered high-end, personalized service to VIP guests, consistently surpassing expectations. Led training initiatives for butlers to achieve exceptional service quality across interactions. Managed guest preferences and requests while ensuring robust service recovery protocols.
Oversaw inventory operations to sustain efficiency and high service standards.
Established thorough guest profiles for enhanced future personalization experiences. Promoted luxury hospitality commitment through diligent leadership and oversight.
Airport Lounge - Guest Relations Manager (International + Domestic)
Air INDIA INTERNATIONAL
New Delhi
11.2021 - 12.2022
- Managed operations of international and domestic terminals at IGI Airport.
Supervised food and beverage services, ensuring high standards of cleanliness and quality. Led a team of service staff across various shifts to optimize guest service.
Collaborated with airline representatives, vendors, and authorities for regulatory compliance. Resolved guest issues promptly to maintain satisfaction levels.
Maintained focus on operational efficiency while controlling costs. Delivered a premium experience for guests through effective management practices.
Guest Relations Officer - Butler Services
Burj Al Arab, Jumeirah Group of Hotels
01.2017 - 07.2021
- Provided exceptional, tailored service to high-profile guests while maintaining an outstanding presence. Directed a team of professional butlers for smooth collaboration with other departments. Managed comprehensive butler operations, from in-suite check-ins to personalized experience creation. Addressed guest feedback with professionalism, leveraging challenges to improve satisfaction. Upholded impeccable standards of service and grooming consistently throughout tenure. Anticipated guest needs proactively to ensure seamless experiences. Ensured every guest interaction epitomized the luxury associated with Burj Al Arab.
Food & Beverage Ambassador
Grosvenor House, Marriott Hotel
05.2013 - 12.2016
- Provided exceptional front-of-house service in a Michelin-starred restaurant. Warmly welcomed guests and assisted with sophisticated menu navigation. Recommended dishes tailored to individual guest tastes and preferences. Consistently offered expert beverage pairings to enhance dining experience. Maintained high standards through meticulous attention to detail. Collaborated effectively with kitchen and service staff for seamless operations. Ensured personalized, memorable service for every guest encounter.
Restaurant Manager
Pizza Hut, Yum International
New Delhi
01.2012 - 04.2013
- Directed all aspects of daily operations to maximize service efficiency and adherence to standards. Maintained high-quality control standards, resulting in improved operational performance.Trained team members, promoting skill development and teamwork. Oversaw management of inventory and labor costs to support financial goals. Resolved customer issues efficiently, contributing to positive experiences. Ensured compliance with health and safety regulations throughout operations. Played a key role in the restaurant's success through strong leadership.
Hotel Operational Trainee
Hyatt Hotel, formally known as Ista Hotel
Amritsar
12.2009 - 12.2011
- Facilitated immersive experience in hotel operations for aspiring hospitality professionals. Combined structured learning with hands-on assignments across Front Office, Housekeeping, Food & Beverage, and Sales & Marketing departments. Developed leadership skills through shadowing department heads and participating in targeted workshops. Equipped participants with management skills necessary for success in fast-paced environments. Offered personal and professional growth opportunities throughout the program.
Education
NAPIER UNIVERSITY EDINBURGH - Hospitality and Administration Management
NAPIER UNIVERSITY EDINBURGH
Edinburgh, UK06.2009
Skills
- Project Management
- Personalized service
- Team leadership
- Operational management
- Inventory control
- Attention to detail
- Problem solving
- Budgeting and Cost Analysis
- Staff and User Training
- Process Improvement
- Property Management System
Timeline
Head Butler
The St. Regis Goa Resort
03.2025 - Current
Butler Operations Manager
Grand Hyatt Goa
12.2022 - 03.2025
Airport Lounge - Guest Relations Manager (International + Domestic)
Air INDIA INTERNATIONAL
11.2021 - 12.2022
Guest Relations Officer - Butler Services
Burj Al Arab, Jumeirah Group of Hotels
01.2017 - 07.2021
Food & Beverage Ambassador
Grosvenor House, Marriott Hotel
05.2013 - 12.2016
Restaurant Manager
Pizza Hut, Yum International
01.2012 - 04.2013
Hotel Operational Trainee
Hyatt Hotel, formally known as Ista Hotel
12.2009 - 12.2011
NAPIER UNIVERSITY EDINBURGH - Hospitality and Administration Management
NAPIER UNIVERSITY EDINBURGH
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