SHUBHAM SHARMA
delhi
Summary
Dynamic hospitality professional with extensive experience at The Hosteller Hospitality PVT LTD, excelling in management and effective communication. Proven track record in enhancing guest satisfaction and team performance through strategic leadership and staff training. Skilled in inventory management and fostering teamwork to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
The Hosteller Hospitality PVT LTD
11.2024 - Current
- Include creating staff schedules, recruiting and training employees, monitoring performance and key metrics, managing inventory, enforcing company policies and facilitating communication between the team and top-level management.
Hotel Manager
Angel Pink Residency
06.2024 - 11.2024
- Managing guest inquiries, complaints, and feedback, and ensuring that guests are satisfied. training, and managing staff, including planning work schedules
Front Office Supervisor
The Roseman Hotel & Suites
01.2021 - 11.2023
- Managing the front desk team Handling cash and credit cards: Accurately managing the cash drawer and credit card system. Training front office staff as designated.
Guest Relation Executive
Hotel Tushar Elegant
11.2018 - 12.2020
- Greeting guests. Handling guest request. Provide information about amenities, areas, and venues, and promote services. Ensure compliance with health and quality standards.
Industrial Training
Piccadily
12.2017 - 06.2018
- Learning Interacting with guests, Maintaining records
Education
Diploma - Hotel Management
NEFTU University
Bachelor of Arts -
DELHI UNIVERSITY
Skills
- Management
- Teamwork
- Leadership
- Effective Communication
Timeline
Assistant General Manager
The Hosteller Hospitality PVT LTD
11.2024 - Current
Hotel Manager
Angel Pink Residency
06.2024 - 11.2024
Front Office Supervisor
The Roseman Hotel & Suites
01.2021 - 11.2023
Guest Relation Executive
Hotel Tushar Elegant
11.2018 - 12.2020
Industrial Training
Piccadily
12.2017 - 06.2018
Diploma - Hotel Management
NEFTU University
Bachelor of Arts -
DELHI UNIVERSITY
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