Shubham Sharma
Collection Manager
Summary
Dynamic Collections Manager with over 9 years thriving in high pressure, team atmospheres. Extensively trained in MS office and Strong team leader.
Overview
9
9
years of professional experience
Work History
Collection Manager
HDB Financial Services Ltd
08.2024 - Current
- Responsibility to perform in Bkt X to infinity, handling the auto loan product.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
Relationship Manager
ICICI Bank Ltd
03.2023 - 08.2024
- Responsibility for Performance of Bucket 1 to infinity handling multiple product ( AL , CV , HL and PL)
- Managing all day to day activity and update agencies about their daily DRR and till date achievement.
- Visiting problematic customers during visit with DRA
- Daily updating performance tracker and download the same to team.
- Provide guidance and training to field executive.
Territory Collections Manager
Tata Motors Finance Ltd
08.2022 - 02.2023
- Responsibility for the performance of NPA bkts (4+ to 15), handling the CV portfolio.
- The responsibility for the vehicle parked in the yard has been verified.
- Field visit with Collector on problematic and high provisioning cases and close them with help of sales team and legal tools.
- Managing customer complaints and solving issue and repo release.
Collection Manager
HDFC Bank Ltd
07.2020 - 08.2022
- Responsibility for the performance of Bucket X to infinity, handling the CV portfolio.
- Managing all day-to-day activities and updating agencies about their daily DRR and to-date achievements.
- Visiting problematic customers during the visit with DRA.
- Daily update the performance tracker and download the same to the team.
- Provide guidance and training to field executives.
Collection Executive
Indusind Marketing And Financial Services
01.2018 - 07.2020
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Daily visit customers for overdue amounts.
Collection Executive
Janalakshmi Financial Services
08.2016 - 01.2018
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
Education
MBA - Banking And Finance
Swami Vivekanand Subharti University
Meerut, India 04.2001 -
Bachelor of Science -
Mahatma Jyotiba Phule Rohilkhand University
Moradabad 04.2001 -
Intermediate
Board of High School And Intermediate Education U.P
Moradabad 04.2001 -
High School
Board of High School And Intermediate Education U.P
Moradabad, India 04.2001 -
Skills
Customer service management
Past due balance management
Portfolio management
Report preparation
Performance improvement
Patience and persistence
Teamwork and collaboration
Profitability improvement
Timeline
Collection Manager
HDB Financial Services Ltd
08.2024 - Current
Relationship Manager
ICICI Bank Ltd
03.2023 - 08.2024
Territory Collections Manager
Tata Motors Finance Ltd
08.2022 - 02.2023
Collection Manager
HDFC Bank Ltd
07.2020 - 08.2022
Collection Executive
Indusind Marketing And Financial Services
01.2018 - 07.2020
Collection Executive
Janalakshmi Financial Services
08.2016 - 01.2018
MBA - Banking And Finance
Swami Vivekanand Subharti University
04.2001 -
Bachelor of Science -
Mahatma Jyotiba Phule Rohilkhand University
04.2001 -
Intermediate
Board of High School And Intermediate Education U.P
04.2001 -
High School
Board of High School And Intermediate Education U.P
04.2001 -
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