SHUBHAM SHARMA

• Facilitated audit operations with appropriate consideration of audit risk issues, and accounting technical matters.
• Develop tools to ensure the operational excellence of each and every activity carried forward by the team during the project lifecycle.
• Provision of routine and non-routine reports of complex scope, using multiple reporting systems related to budgeted hours, post-audit analysis, etc.
• Developed tools that can smooth the process to ensure operational excellence at every level.
• Collaborated with global teams in drafting project budgets, interpreting financial statements, monitoring project progress, and reporting to senior management.
• Conducted post-audit analysis, deep canalization, and benchmarking analysis of the utilization of team resources using the Power BI model.
• Worked on international projects, ensuring high-quality output and timely service delivery by ensuring effective communication and collaboration with teams at all levels.
• Model exceptional client service and promoted long-term client relationships.
• Executed timely performance reviews, feedback evaluations and direct communication with clients using PowerPoint.

• Understand the payment process of the Order Management Cycle..
• Follow up with customers via emails and phone calls to ensure timely communication.
• Collection of payments for the assigned portfolio. Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve.
• Customer disputes and queries are essential to establish and maintain good client relationships, both internally and externally.
• Monitor high-risk accounts, and ensure the timely escalation of challenges to management.
• Assist in streamlining and improving the accounts receivable process by identifying areas for improvement.
• Order management, and credit review and analysis of customers’ credit lines.
• Analyzing cash data, daily AR report as per the requirement.
• Working on dispute cases that are raised by the customer while making a payment.
• Imparting training to new team members, and supervising them to upskill.

• Update systems and files with the appropriate, current customer information.
• Provide assistance to the commercial team by collaborating with them to communicate with customers.
• Responsible for providing data analysis and preparing reports, as requested.
• Responsible for coordinating the case process and filings related to loans.
• Undertake research on current market risk initiatives.
• Giving the best solution to customers for their home loans.
• Responsible for organizing underwriting data requests; complete summary.
• Experience loan applications.
• Serve as the company representative in the insurance industry and professional.

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