Shubham Shee
Nallasopara
Summary
Customer service professional with extensive call center experience, including Senior Telecaller Officer and Chat Agent roles. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Tally ERP 9, consistently identifying sales opportunities and exceeding performance targets. Focused on building positive customer relationships and improving team collaboration through knowledge sharing.
Overview
2
2
years of professional experience
Work History
Call Representative
Senior Telecaller Officer
Mumbai
10.2024 - 07.2025
- Handled incoming calls efficiently, addressing customer inquiries and concerns.
- Provided accurate information about products and services to enhance customer satisfaction.
- Resolved billing issues by communicating effectively with customers and relevant departments.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted in training new call center representatives on company policies and procedures.
- Provided feedback to management regarding areas of improvement within the department.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Chat Agent
Senior CSA
mumbai
12.2023 - 04.2024
- Provided prompt and accurate responses to customer inquiries via chat platform.
- Collaborated with team members to resolve complex customer issues effectively.
- Adapted responses based on individual customer needs and preferences promptly.
- Developed strategies to increase customer satisfaction ratings.
- Maintained up-to-date knowledge of product lines, features, pricing plans.
- Provided technical support to customers through live chat and email.
- Identified potential sales opportunities from customer conversations.
Education
TYBMS - BMS(Bachelor in Management Studies)
Balbharti College
Kandivali06-2023
HSC - Commerce
St. Stanislous Junior College
Vasai04-2020
SSC -
St. Aloysius High School
Nallasopara 04-2018
Skills
- Computer literacy and basic skills
- Customer service and support
- Call center operations
- Tally ERP 9
- Microsoft Excel
Languages
- Hindi
- Marathi
- English
- Bengali
Disclaimer
I do hereby that the statement made in this document are true to the best of my knowledge and belief.
Strength Factors
- Good strength of working with team.
- Strong ability to work creative and determination.
- Good communication and presentation skills.
Personal Information
- Father's Name: Nirmalkumar Shee
- Date of Birth: 11/08/02
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Timeline
Call Representative
Senior Telecaller Officer
10.2024 - 07.2025
Chat Agent
Senior CSA
12.2023 - 04.2024
TYBMS - BMS(Bachelor in Management Studies)
Balbharti College
HSC - Commerce
St. Stanislous Junior College
SSC -
St. Aloysius High School
Similar Profiles
Ankush GhoshAnkush Ghosh
HDB FINANCIAL SERVICE LIMITED at SENIOR TELECALLERHDB FINANCIAL SERVICE LIMITED at SENIOR TELECALLER
Sarah ZahranSarah Zahran
Dubai Islamic Bank at Senior OfficerDubai Islamic Bank at Senior Officer
Dr Shruti PasiDr Shruti Pasi
Neurogen Brain and Spine Institute at Senior Medical OfficerNeurogen Brain and Spine Institute at Senior Medical Officer
Niraj DwivediNiraj Dwivedi
Team Leader at Kirtane & Pandit LLP, Chartered AccountantsTeam Leader at Kirtane & Pandit LLP, Chartered Accountants
Dilip GiriDilip Giri
Deputy Collection Manager at Mahindra and Mahindra Financial ServicesDeputy Collection Manager at Mahindra and Mahindra Financial Services