Shubham Shivhare

Results-driven professional seeking a dynamic work environment to contribute strong organizational skills, educational background, and ability to collaborate effectively. Eager to learn new technologies and contribute to both technical and operational aspects.

Result-oriented Senior Automation Engineer (RPA Support Lead) with 7.8 years of experience in the IT Industry. Skilled in driving automation initiatives, optimizing processes, and achieving operational efficiency. Proficient in leveraging robotic process automation (RPA) tools to streamline workflows and enhance productivity. Seeking to contribute expertise in automation engineering to a dynamic organization.

• Skilled in RPA Automation Anywhere with 3.5 years of experience in end-to-end structuring, managing, monitoring, and implementing interactive deployment of robotic process automation for various business processes.
• Proficient in minor troubleshooting of Automation Anywhere and UiPath, including Capture, Loop, Exception handling, and other AA commands.
• Manage and resolve AA development-related issues.
• Managed teams of 11 people at ANM Services and 24 people at NEC Corporation.
• Handled clients from a run management perspective for various clients.
• Worked with mainframe, Windows, virtual machine, and server process automation using Automation Anywhere.
• Used UiPath and Automation Anywhere for deployment, monitoring, and management of AA Robot automation activities.
• Collaborated with business teams to create PDD (Process Definition Document) and developed separate TDD (Technical Design Documents).
• Worked with test teams during the product test and UAT phases to gather process knowledge and identify challenges within the structure framework.
• Created POCs using Automation Anywhere and worked on Excel and CSV commands.
• Created SOPs for all bots deployed to production.
• Responsible for migrating bots from Dev to UAT or UAT to Prod.
• Good understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
• Attended client meetings to understand requirements (Discovery calls).
• Created user accounts as “Run as user” for bot operations.
• Created or deleted schedules based on client requirements in production.
• Managed and shared bot records with clients on a weekly basis.
• Coordinated with the development team for changes in bot coding or framework.
• Monitored bot log files, checked record statuses, and troubleshot errors.
• Used Automation Anywhere Control Room for deployment, monitoring, and management of automation activities.
• Updated Microsoft patches in all environments and performed post-patching activities to ensure services were up and running.
• Basic knowledge of Active Directory, including user creation/deletion, providing admin access, and group policies.
• Provided functional and technical knowledge transfer sessions to support teams for effective production.
• Handled P1 and P2 incidents with the incident management and problem management teams.
• Created and managed reports for root cause analysis.
• Excellent communication skills and capable of maintaining excellent peer relationships.
• Acted as the first point of escalation for handling incidents.
• Maintained daily and weekly reports for better understanding of incidents and optimization of cycles.
• Met customer SLAs, managed updates, and communicated effectively with customers both verbally and in writing.
• Conducted root cause analysis and problem management for corporate identity management environments.
• Generated reports and reviewed them with L1/L2 teams, providing audit reports.

• Date of Birth: 11/30/95
• Gender: Male
• Nationality: Indian

English & Hindi

I hereby declare that the above particulars are true to the best of my knowledge and belief.