SHUBHAM SHRIVASTAV
DELHI
Summary
Adept Service Advisor with a proven track record at BT GLOBAL SERVICE PRIVATE LIMITED, specializing in elevating customer relationships and boosting sales through expert service recommendations. Excelled in utilizing Microsoft Office for efficient documentation, and demonstrated exceptional communication skills, ensuring customer satisfaction and loyalty. Achieved significant loading targets by mastering product demonstrations and query resolution.
Overview
2
2
years of professional experience
Work History
Service Advisor
BT GLOBAL SERVICE PRIVATE LIMITED
GURUGRAM
03.2023 - Current
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Outlined product benefits in persuasive, compelling sales presentations.
- Explained the amount for expected services, and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Overcame customer objectifications to maximise conversions.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
- Followed brand guidelines to provide a consistent customer experience.
Education
Bachelor of Commerce -
DELHI UNIVERSITY
01-2020
COMMERCE -
HIGHER SECONDARY
CBSE01-2015
SECONDARY SCHOOL
CBSE01-2013
Skills
- Customer relationship building
- Documentation and reporting
- Program follow-up and assessment
- Excellent communication
- Lead management
- Product demonstrations
- Adaptable presenting
- Question handling
- Presentation scheduling
- Microsoft office
Timeline
Service Advisor
BT GLOBAL SERVICE PRIVATE LIMITED
03.2023 - Current
Bachelor of Commerce -
DELHI UNIVERSITY
COMMERCE -
HIGHER SECONDARY
SECONDARY SCHOOL
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