Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shubham Shukla

Pratapgarh

Summary

Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

Overview

16
16
years of professional experience

Work History

Director

S3FLYROOT Technologies Pvt Ltd
Kolkata
10.2017 - Current
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.

Business Development Executive

Outtabox Initiatives Pvt Ltd.
Kolkata
08.2016 - 10.2017
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Conducted market research and identified potential business opportunities.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Organized trade shows, conferences and other events to promote the brand image of the organization.
  • Negotiated contracts with clients for new business development initiatives.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Coordinated with cross-functional teams to ensure effective execution of projects.
  • Analyzed competitor activities in order to understand industry trends and dynamics.
  • Established strong relationships with key decision makers within client organizations.
  • Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.

Shift Manager

Aanvi Support services Pvt Ltd.
Kolkata
01.2015 - 07.2016
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.

Team Leader, Sales Operations

Laxmi Infosoul Services Pvt Ltd
Kolkata
11.2011 - 12.2014
  • Provided daily direction and guidance to team members in Sales Operations.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Analyzed data to identify trends in customer behavior and preferences.

Customer Sales and Service Expert

Laxmi Infosoul Services Pvt Ltd
Kolkata
03.2009 - 10.2011
  • Assisted customers with product selection, queries, and complaints.
  • Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
  • Provided accurate information on products and services to customers.

Education

Bachelor of Arts -

Hemwati Nandan Bahuguna
Pratapgarh

Skills

  • Contract Management
  • Business Administration
  • Operations Management
  • Staff Development
  • Business Development
  • Project Management

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Elementary (A2)
A2

Timeline

Director

S3FLYROOT Technologies Pvt Ltd
10.2017 - Current

Business Development Executive

Outtabox Initiatives Pvt Ltd.
08.2016 - 10.2017

Shift Manager

Aanvi Support services Pvt Ltd.
01.2015 - 07.2016

Team Leader, Sales Operations

Laxmi Infosoul Services Pvt Ltd
11.2011 - 12.2014

Customer Sales and Service Expert

Laxmi Infosoul Services Pvt Ltd
03.2009 - 10.2011

Bachelor of Arts -

Hemwati Nandan Bahuguna

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Shubham Shukla