Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shubham Singh

Jamshedpur

Summary

Adept Technical Specialist with a proven track record at Victoria Secret, enhancing system efficiency and reducing downtime through expert resolution of complex IT issues. Skilled in Microsoft Azure, Active Directory, and incident management, I excel in cross-functional collaboration and proactive problem-solving, significantly improving digital infrastructure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Specialist

Victoria Secret
08.2023 - Current
  • Took part in several migration process which included migration of shared drive data using nasuni and Virtual desktop data transfer to a newly created domains
  • Handled tickets on fixing configuration issues with virtual machines using Vsphere and Vcenter managment
  • Handled regular excursions to make sure employees are compliant on their password policies using Sailpoint IIQ and identity now
  • Proactively used active directory to provide/remove group access mailbox access and application access requests
  • Administered and applied security policy in zscaler (ZPA) and blocked/unblocked sites as directed by the cyber security team for the employees and the enterprise
  • Handled requests to provide/revoke licenses of enterprise applications eg Adobe Creative cloud , Visual Studio , Microsoft 0365
  • Worked with the incident management team to provide assistance in discovering root cause analysis on major
    incidents and create schema on such incidents on Jira.

Helpdesk Senior Associate

NTT DATA
07.2021 - 08.2023
  • Handled Level 2 escalation tickets from Level 1 service desk agents.
  • Deployed Procured and approved application on client machines , servers and mobile device using Powershell and Jamf
  • Configured issues related software installations, bugs on applications such as Microsoft Visual Studio, Toad for Oracle,Microsoft,OfficeO365 ,Microsoft Windows etc
  • Configuration of Citrix to run ICA files on user's machine
  • Trained new associates with the aligned process knowledge and delegated tasks according to their skill sets

Senior Service Desk Engineer

DXC
05.2020 - 07.2021
  • Handled support tickets and resolve or
    escalate IT issues. These tickets were
    typically for Senior Exec, Directors, VPs needing higher and faster level of service.
  • Performed analysis of tickets and provide constructive data to teams like problem management with findings
  • Assisted the Team Leader in developing and implementing SLA performance
    improvement / enhancement plans.

Technical Support Engineer

Artech Infosystems Contracted To Accenture
07.2019 - 02.2020
  • Worked actively on assigned task to fix technical glitches on customer bookings using Microsoft SQL Server manager
  • Monitored Client Network infrastructure using Solar Winds proactively to bridge efficiency
  • Provided Application support for the Hotel CRM application including its sales/daily report discrepancies

Education

B.TECH - CSIT

Institute Of Technical Education And Research
Bhubaneswar
09.2018

High School - Science Education

Ethnic Academy
Jamshedpur
2014

Matriculation -

Sri Krishna Public School
Jamshedpur
2011

Skills

  • Incident Management , ITSM Reporting
  • LVAN, WAN, SDWAN
  • Application support
  • Microsoft Office 0365
  • Microsoft SQL Server
  • Microsoft Powershell
  • Vsphere, VCenter Management
  • Microsoft Azure, Active Directory
  • Identity Now, Nasuni, Jamf
  • Service now , Salesforce , Cherwell
  • LVAN, WAN, SDWAN
  • Jira

Certification

  • Google Cybersecurity Training -Coursera
  • ITIL Foundation v4
  • Unified Java And testing

Timeline

Technical Specialist

Victoria Secret
08.2023 - Current

Helpdesk Senior Associate

NTT DATA
07.2021 - 08.2023

Senior Service Desk Engineer

DXC
05.2020 - 07.2021

Technical Support Engineer

Artech Infosystems Contracted To Accenture
07.2019 - 02.2020

B.TECH - CSIT

Institute Of Technical Education And Research

High School - Science Education

Ethnic Academy

Matriculation -

Sri Krishna Public School

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