SHUBHAM SINGH
GHAZIABAD
Summary
Highly motivated individual with a background in customer support and a deep passion for digital marketing and influencer marketing. I bring a unique combination of strong interpersonal skills, creativity, and a customer-focused approach, which I’ve honed through my experience helping customers and resolving inquiries. In addition to my customer service experience, I am well-versed in social media trends, content creation, and brand-building efforts aimed at connecting with online communities.
As someone who understands the importance of brand relationships and customer loyalty, I’m excited to transition into an influencer marketing role where I can apply my communication skills and passion for wellness, particularly in promoting a green tea company. I thrive in fast-paced environments, have a deep understanding of digital platforms, and am eager to help drive engagement, brand awareness, and growth through strategic influencer partnerships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consumer Relations Specialist
credit one bank , Santander Bank
Noida
10.2021 - 10.2024
- Responded to an average of 150 customer inquiries daily via email, phone, and chat, resolving issues promptly and achieving a customer satisfaction score of 95%.
- Identified trends in customer feedback, collaborating with internal teams to improve service offerings, reducing customer complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and mentored new customer support agents, helping them achieve proficiency in CRM tools and customer service protocols.
- Maintained a high level of knowledge on company products and services, regularly updating support documentation to improve self-service options for customers.
Education
Bachelor of Arts -
Veer Bahadur University
India04-2022
Skills
- Social Media Strategy & Analytics: Developed social media content and campaigns aimed at increasing brand visibility and user engagement Experience using social media tools like Hootsuite and analyzing data with Google Analytics to assess campaign performance
- Content Creation: Skilled in creating compelling social media posts, captions, and visual content using tools to drive user interaction and brand awareness
- Marketing & Branding: Expertise in positioning products for health-conscious consumers, with knowledge of market trends in the wellness and lifestyle sectors
Attention to Detail: High attention to detail in tracking and reporting on campaign success, ensuring that influencer content aligns with the brand’s messaging and goals
Certification
- Google My Business
- Social Media Marketing
- Google Ads Certification
- Inbound Marketing
- Content Marketing
Timeline
Consumer Relations Specialist
credit one bank , Santander Bank
10.2021 - 10.2024
Bachelor of Arts -
Veer Bahadur University
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