Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Tools Exposed
Timeline
Generic

SHUBHAM SINGH

Bangalore

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team lead

Infosys BPM Ltd.
01.2021 - Current
  • Collaborating with project stakeholders and solution architects to comprehend requirements, and assist in defining appropriate solutions.
  • Developing and overseeing the plan for designated projects that influence the process. This involves the project plan, the resource plan, and the risk and issue log. It entails monitoring and communicating regular updates, addressing outstanding matters, and informing stakeholders at all levels of the status.
  • Create process recommendation documents, including presentations, process maps, supporting metrics, and business requirements.
  • Ensure that all service level agreements (SLAs) established for the process are monitored and analyzed. Determines the root causes and process improvements for SLA failures. Achieved an average of 99% in the team's work quality monthly.
  • Part of the transition from a one-solution application named Mega and Planview to the new solution applications named LeanIX and Planisware.
  • Develops suggestions to address problems and issues related to business operations.
  • Troubleshooting SAP BW queries and achieving a quick turnaround time.
  • UAT Testing: Reviewing P&G application requirements and preparing test scenarios.
  • Preparing reports on all aspects related to the SAP (G4P, G4A, KAP, and KAQ boxes) and Planview applications.
  • Analyzing test results for database impacts, errors, bugs, and usability in the Panaya testing tool.
  • As a team leader, I have been managing 11 people and their performance ratings, and I have been involved in the recruitment and onboarding processes.
  • Create timelines and methodologies for creating and delivering measures that provide relevant, timely, and accurate quantification of business.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Process specialist

Infosys BPM Ltd.
01.2018 - 01.2021
  • Supporting team members through effective training, coaching, and support. Create and deliver the most effective form of training for each individual.
  • Maintain user access and make necessary adjustments to projects and programs by working as an administrator for the Planview and Concerto production environments.
  • In order to comprehend the changes in resource and organizational structure and implement them in Planview, I serve as the point of contact for stakeholders, PPL, the project manager, and the finance manager during the reorganization.
  • Handle ServiceNow requests from clients according to user access, financial and performance reports, and portfolio management.
  • Perform resource management reports and create and maintain resources in Planview on a monthly and weekly basis.
  • Strong in execution to deliver high-quality information within demanding deadlines, and highly analytical with attention to detail.
  • Ensure that senior management receives recommendations based on the analysis results, and collaborate with other information technology groups to refine and enhance.
  • Conducted regular audits on existing processes to maintain high levels of operational excellence.
  • Led cross-functional teams in the implementation of process improvements, achieving significant time and cost savings.
  • Mentored junior analysts, providing guidance and support to foster professional development.

Senior Executive

Infosys BPM Ltd.
01.2016 - 01.2018
  • Coordinating client requirement discussions where sponsors and reporting managers from various verticals within the client organization would participate and inform the current resource requirement. Creating documents on the requirements.
  • Coordinate with the sub-contractors regarding the resources and assets to be aligned, report the same daily, and present it to the client.
  • Create reports on the productivity and effectiveness of the project, monitor the ticketing system, and document SLA breaches.
  • Identify, assess, and recommend remediation steps for security events.
  • Reporting to the lead EOD regarding ticket trends received, assigned, and closed.
  • Generating reports on ticket types, frequency, and repetitions.
  • Drove customer satisfaction improvements, evidenced by a 95% positive feedback rating from client surveys.

Education

MBA - Information Technology

Symbiosis college of distance learning

Bachelor of Computer Application -

Christ University

English medium secondary education - computer science

Krupanidhi Higher Secondary School

English medium secondary education -

Swamy Vivekanada Vidyaniketan
Bengaluru, KA

Skills

  • Client and Vendor Relationship
  • Project Management
  • Application Testing
  • Leadership and teamwork
  • Data analysis and reporting
  • Forecasting and cost management
  • Planning and organizing
  • Training and Development
  • Task delegation
  • Problem solving and RPA transformation
  • Performance management
  • Verbal and written communication
  • Team supervision

Certification

  • P&G Certified Test Manager
  • Manual Testing from Dell
  • British Council from Infosys Lex
  • Continuous Improvement Certification from Infosys Lex
  • Problem Solving and Decision Making from Infosys Lex
  • Agile Methodology from Infosys Lex
  • Performance Management from Infosys Lex

Accomplishments

  • Obtained a new project from DXC, called FMC.
  • Responsible for managing the reorganization of the service hierarchy in Mega/LeanIX and Planview/Planisware applications.
  • Best Lead award from quality group to maintain the 99% teamwork quality in 2022.
  • I-Star award for stellar performance and critical contribution in achieving organizational goals in 2019 and 2020.
  • Ramp Award for expert in escalation management, process rendering and training for new joiners.

Personal Information

Title: TEAM LEAD

Tools Exposed

  • Planview
  • Planisware
  • Concerto
  • Quickbase
  • SAP GUI 750
  • Mega
  • Lean IX
  • Panaya Testing Tool
  • Service Now
  • Coupa
  • Power BI
  • Microsoft Excel

Timeline

Team lead

Infosys BPM Ltd.
01.2021 - Current

Process specialist

Infosys BPM Ltd.
01.2018 - 01.2021

Senior Executive

Infosys BPM Ltd.
01.2016 - 01.2018

Bachelor of Computer Application -

Christ University

English medium secondary education - computer science

Krupanidhi Higher Secondary School

English medium secondary education -

Swamy Vivekanada Vidyaniketan

MBA - Information Technology

Symbiosis college of distance learning

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