Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shubham Singh
Open To Work

Shubham Singh

Customer Service Associate
Varanasi

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service AssociateCustomer Service Associate

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Varanasi, INBhopal, MPIndore, MP
Open to relocation: Yes

Salary Range

30000/yr - 20050000/yr

Important To Me

Career advancementCompany CultureFlexible work hoursWork-life balance

Summary

Dynamic Customer Service Associate with proven success at Noon Foods, excelling in complaint resolution and customer satisfaction. Leveraging strong problem-solving abilities and empathetic communication, I consistently achieved high customer satisfaction ratings while managing high call volumes. Committed to enhancing client relationships and optimizing team collaboration for improved service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Noon Foods
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Associate

Acko General Insurance
BHOPAL
12.2025 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

High School Diploma -

Meenakshi Secondary Higher School
Sagar

Bachelors in Buisness Administration - Financial Management

Symbiosis Institute of Buisness Management
Lavle, Pune

Skills

Customer support

Customer service

Team collaboration

Problem resolution

Complaint handling

Customer complaint resolution

Refunds and exchanges

Timeline

Customer Service Associate

Acko General Insurance
12.2025 - Current

Customer Service Associate

Noon Foods

High School Diploma -

Meenakshi Secondary Higher School

Bachelors in Buisness Administration - Financial Management

Symbiosis Institute of Buisness Management

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