Shubham Singh
Noida
Summary
IT professional with over 8+ years of experience in application and production support across various industry verticals. Proficient in Linux/Unix environments, EDI, Axway B2B, ITIL processes, and ITSM. Strong technical analysis skills enable effective translation of business challenges into IT solutions. Demonstrates flexibility in both collaborative and independent work settings, with a commitment to continuous learning of new tools and technologies.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sopra Steria
Project- Axway B2B
Noida
09.2023 - Current
- Working as a Module Lead with Axway project in Cloud Operations Team on B2Bi product.
- Monitored daily production message flows with Message Tracker, identifying bottlenecks to ensure seamless operations.
- Configured and managed trading partner profiles, delivery pickups, and business agreements, enhancing integration within the platform.
- Resolved L2/L3 support tickets through root-cause analysis on failed transmissions, ensuring timely resolution and minimizing disruptions.
- Troubleshoot issues related to mapping flows using Axway Mapping Services to support EDI standards (ANSI X12, EDIFACT) and formats like XML, JSON, and flat files.
- Managed secure data exchange protocols including AS2, SFTP, FTPS, HTTPS.
- Handled security tasks like SSL/TLS certificate updates and PGP encryption configurations.
- Executed patching activities across customer environments to maintain system integrity. for various customer environments.
- Performed routine system housekeeping, event log purging, and node health checks.
Sopra Steria
Project- Airbus
Noida
10.2019 - 08.2023
- Led Airbus project as Module Lead in CFB Bundle, providing L2/L3 support and managing 6 applications across various web servers (IIS, Apache, IBM Websphere) and databases (Oracle, SQL Server) in production, validation, and integration environments on 30+ servers.
- Executed patch installation and deployment for Airbus applications, ensuring system readiness on Windows Servers 2016 and 2019.
- Streamlined incident assignment process in ServiceNow for CFB using Jenkins automation.
- Automate several tasks by creating automation scripts to remove manual work.
- Collected logs and analyzed issues to deliver effective solutions.
- Monitoring the application services and server health check on daily basis.
- Managed documentation including PIF, ORS, and SRS for new server installations and scratch setups.
- Maintained and updated project documents, such as the Wiki and Certificate Tracker sheet, routinely to ensure accuracy.
Sopra Steria
Project- OBS
Noida
08.2018 - 09.2019
- Served as Senior Engineer on OBS project from Aug-2018 to Sep-2019, managing 5 applications across Windows and Linux/Unix servers in Dev, UAT, and Production environments.
- Executed installation and patch deployments for Orange Business applications on Windows and Linux servers, ensuring system reliability and compliance. of Orange Business applications on Windows and Linux servers.
- Processed installation and configuration change tickets according to established service level agreements.
- Managed release cycles for implementation of Meta Release (MR) every 3 months, coordinating updates to maintain application performance.
- Reviewing AMD (Documents for application deployment) and tracking the changes in Trac tool.
- Working on Task Order (TO) and Anomalies Report (AR) using User Request tools.
- Managing document for migration of servers which are required for Scratch installation.
- Collaborated with cross-functional teams to optimize processes and enhance product quality.
- Management of automated tasks in Task Scheduler and Cron Jobs to schedule execution of required jobs for applications.
MicroHost Pvt Ltd
Technical Support
Noida
02.2017 - 08.2018
- Served as a technical support engineer managing Windows and Linux servers and web servers (IIS and Apache), DNS, FTP, MS SQL and MySQL. Providing L2/L3 support to clients for Linux and Windows applications.
- Responsibilities:
- Installation and configuration of Windows Server, CentOS, RedHat Linux and Ubuntu on dedicated and VPS machines.
- Troubleshooting PHP, DotNet Application and CMS sites issues hosted on IIS and Apache web server.
- Addressed priority incidents and managed service requests according to defined SLA.
- Collecting logs and analyzing the issue to provide a proper solution.
- Troubleshooting mailing issues (SmarterMail, MailEnable, and Exim mail servers).
- Installation and configuration of MS SQL and MySQL servers.
Skills
- Windows Server
- Linux/Unix
- Axway B2Bi
- Cloud Operations
- EDI Standards
- ITIL
- ITSM
- Web server with IIS and Apache
- AWS
- Azure
- Git
- SQL Server
- Oracle DB
- Salesforce
- DevOps
- CI/CD
- Agile Methodology
- Jenkins
- Kanban
Certification
- AWS Certified Solution Architect-Associate
- Microsoft Certified Azure Fundamentals
- Scrum Fundamentals Certified
- Databricks Accredited Generative AI Fundamentals
Version Control
- Git
- Tortoise SVN
- VSS
- Subversion
Professional Development
- AWS- Intermediate Training, Sopra Steria
- DevOps- Advanced Training, Sopra Steria
- Kubernetes- Practical Training, Sopra Steria
Academic Qualifications
B.Tech. (Information Technology) (2010-2014) from Sunderdeep Engineering College, Ghaziabad (Affiliated to UPTU), U.P.
Higher Secondary School Certificate Examination (CBSE Board) from New Lancers Convent, Sikandrabad , U.P. in 2010.
Secondary School Certificate Examination (CBSE Board) from New Lancers Convent, Sikandrabad, U.P. in 2008.
Personal Details
Date of Birth: 21-June-1993
Father’s Name: Pratap Singh
Mother’s Name: Usha Rani
Marital status: Married
Permanent Address: 228, Kayasthwara,
Sikandrabad, Distt.-Bulandshahar
U.P. - 203205
Timeline
Sopra Steria
Project- Axway B2B
09.2023 - Current
Sopra Steria
Project- Airbus
10.2019 - 08.2023
Sopra Steria
Project- OBS
08.2018 - 09.2019
MicroHost Pvt Ltd
Technical Support
02.2017 - 08.2018