Shubham Sinha
Indore
Summary
I aim to leverage my skills in guest service and team management to contribute to a hotel's success. Passionate about delivering exceptional guest experiences, I offer strong communication, interpersonal skills, and a detail-oriented approach. Eager to grow in a dynamic hospitality environment, I am committed to making a positive impact at a reputable hotel.
Overview
7
7
years of professional experience
Work History
Food and Beverage Host
Andaz by Hyatt New Delhi
New delhi
10.2024 - Current
- Greeted guests warmly and guided them to their tables.
- Managed reservations and ensured efficient seating arrangements.
- Communicated with kitchen staff regarding special requests and dietary needs.
- Assisted in training new hosts on company protocols and procedures.
- Handle Payments, Process payments, handle cash, credit card transactions, and operate a point-of-sale system
- Problem Solving, Resolve guest complaints and operational Issues promptly and professionally.
- Guest Experience, ensure that guests receive exceptional service, food quality, and overall experience
Guest Service Associate
The Leela Gandhinagar and MMCEC
Gandhinagar
06.2023 - 09.2024
- Completed daily opening and closing checklists to maintain standards and ready dining restaurant for service.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Promptly resolved customer complaints promptly, escalating larger operational concerns to management.
- Used to handle daily, monthly and quarterly basic operation inventory of stocks.
- Used to handle IDS, micros and winhms.
- Performed any other assigned reasonable duties and responsibilities as assigned or requested by supervisor.
Intern
Hawthron Suites by Wyndham
Dwarka
12.2021 - 04.2022
- Worked in all four major departments for the duration of 16 weeks.
- Developed skills in guest check-in/check-out procedures, reservation management, and handling guest inquiries and complaints.
- Gained experience in maintaining cleanliness and organization of guest rooms and common areas, ensuring high standards of hygiene and presentation.
- Acquired knowledge of food preparation, kitchen safety protocols, and efficient kitchen operations to support smooth food service.
- Learned about service techniques, menu knowledge, and customer interaction to enhance dining experiences and manage food and drink orders.
- Assisted in planning and executing guest activities and events, improving guest engagement and satisfaction.
Customer Care Executive
Teleperformance Indore
Indore
09.2018 - 04.2020
- As a Customer Care Executive in a BPO, I provided exceptional service by handling inquiries and complaints across multiple channels.
- I maintained accurate records, collaborated effectively with cross-functional teams, and adhered to policies and procedures.
- My attention to detail and passion for customer satisfaction resulted in positive feedback and increased customer retention.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management Shimla
Shimla, India 09.2020 - 04/2023
Skills
- Team Player
- Active Listening
- Time Management
- Analytical Problem-Solving
Hobbies and Interests
- Travel and exploring diverse cultures
- Cooking food
Personal Information
Date of Birth: 05/12/2000
Languages
Hindi
First Language
English
Proficient
C2
ACCOMPLISHMENTS
• Served as a Food & Beverage Associate during the G20 Summit at The Leela Gandhinagar & Mahatma Mandir, managing catering for delegates from 20+ countries and high-profile dignitaries.
• Represented Vibrant Gujarat at Mahatma Mandir, providing hospitality services to the Prime Minister of India, UAE President, and other global leaders.
• Supported the Filmfare Awards at GIFT City, managing personalized in-room dining for 70+ Bollywood celebrities.
• Delivered high-standard F&B service during IPL matches at stadiums and hotels for teams including RCB, Sunrisers Hyderabad, and Gujarat Titans.
• Two-time recipient of the “Care of Guest Award” at Town Hall for outstanding guest service and personalized dining experiences.
DISCLAIMER
I, Shubham Sinha, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Food and Beverage Host
Andaz by Hyatt New Delhi
10.2024 - Current
Guest Service Associate
The Leela Gandhinagar and MMCEC
06.2023 - 09.2024
Intern
Hawthron Suites by Wyndham
12.2021 - 04.2022
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management Shimla
09.2020 - 04/2023
Customer Care Executive
Teleperformance Indore
09.2018 - 04.2020