SHUBHAM SONI
TEAMMATE
Bhopal
Summary
Diligent Teammate with experience of more than 6 years managing phone, online and consultative communications with customers. Proactively identified several opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Teammate
TASKUS INDIA PRIVATE LIMITED
Indore
08.2022 - Current
- This Organization deals with customer support
- I am here working as a teammate and I am looking after the customer support and their satisfaction
- I have to achieve all my KPI’s every month
- There are so many different process falls under this organization and I am working in a chat support and outbound support with the International clients
- I have learnt a lot from this organization in a short span of time
- LINE OF BUSINESS WORKED WITH TASKUS:
- ATO (Account Take Over)
- Payment Escalations
- VIP Customers
- Regular Customer support., Dealing with NRI customers along with domestic clients gathering their Home Loan Requirements and other financial needs
- Maintaining client relations after sales in order to ensure customer satisfaction and working with Technical/Management teams for requirement fulfillment.
- Regularly training for self-development and learning new launched company’s products
- Hands on experience in Office Applications for all kinds of reporting and analysis
- ACHIEVEMENT:
- Pat on Back” from HDFC at frequent intervals for Best Performance and Target Achiever
- 2 times CSAT score performer within the location.
DESIGNATION – MARKETING OFFICER
INDUSIND MARKETING AND FINANCIAL SERVICES PRIVATE LIMITED
07.2021 - 05.2022
- IndusInd Marketing Financial Services is a subsidiary company of IndusInd Bank Ltd
- It is a channel which deals in Home Loan in a prime vertical With HDFC LTD.
DESIGNATION – BUSINESS DEVELOPMENT ASSOCIATE
BYJUS THINK AND LEARN PRIVATE LIMITED
12.2015 - 05.2021
- BYJUS is the world’s largest Edtech company
- This organization deals in Education system
- The back bone of this organization is Business Development Associates who sell their educational application
- They educate every child who studies in school and take care of the preparation of competitive exams also.
Business Development Associate
HDFC Sales Private Limited
12.2016 - 10.2020
- Generating new leads through cold calling and catering to existing data provided by Lead square tool to convert them into clients by pitching them the company’s product through online presentations and Product demos
- Cross selling of products to existing clients and after sales support
- Financial analysis of overall sales company’s product and services by tracking sales/revenue
- Generating operational reports for senior management
- HDFC SALES is a home loan organization which works for HDFC LIMITED
- All the marketing activities like sales, customer support, customer services, sourcing of business is taken care of by this company
- I have to do open market sales here like – cold calling, making new sources for business, customer services and support and many more things.
Education
Masters of Business Administration - Marketing
VNS College of Business Administration (Barkatullah University)
01.2015 - 04.2017
Bachelor of Commerce - Computers
Govt. Hamidia College (BU)
01.2012 - 04.2015
Skills
Management & Technical experienceundefined
Timeline
Customer Service Teammate
TASKUS INDIA PRIVATE LIMITED
08.2022 - Current
DESIGNATION – MARKETING OFFICER
INDUSIND MARKETING AND FINANCIAL SERVICES PRIVATE LIMITED
07.2021 - 05.2022
Business Development Associate
HDFC Sales Private Limited
12.2016 - 10.2020
DESIGNATION – BUSINESS DEVELOPMENT ASSOCIATE
BYJUS THINK AND LEARN PRIVATE LIMITED
12.2015 - 05.2021
Masters of Business Administration - Marketing
VNS College of Business Administration (Barkatullah University)
01.2015 - 04.2017
Bachelor of Commerce - Computers
Govt. Hamidia College (BU)
01.2012 - 04.2015
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