Shubham Sood
Chandigarh
Summary
Supply Chain and Logistics Professional with over 4 years of experience in operations and administrative management. Achieved a 25% increase in operational efficiency and a 15% reduction in costs through process optimization and team leadership. Skilled in managing multiple priorities in dynamic environments while maintaining high customer satisfaction. Experienced warehouse manager with a focus on timely order fulfillment and effective resource management.
Overview
6
6
years of professional experience
Work History
Interim Process Assistant
Amazon Delivery Station (DCG4)
Calgary
10.2021 - 01.2025
- Developed and implemented administrative procedures for a facility of 100+ personnel, resulting in a 30% reduction in processing time.
- Established workflow protocols managing discrepancy reports and tracked associate performance metrics against plans.
- Achieved recognition as "Associate of the Month" in Nov 2023 and Dec 2023.
- Collaborated with HR and operational teams to identify training needs, developing tailored curriculums to enhance workforce efficiency.
- Proposed cost-saving solutions leading to a 15% reduction in distribution network costs.
- Increased department efficiency by 25% through identified process improvements.
Technical Support Engineering
JBMS Infotech Pvt. Ltd.
Chandigarh
01.2019 - 09.2022
- Maintained a 95% customer satisfaction rate through effective communication and timely problem resolution.
- Collaborated closely with project managers to ensure project milestones were met through optimum communication and strategic planning.
- Developed and implemented company-wide administrative policies, enhancing compliance with privacy regulations and improving workflow efficiency by 30%.
- Trained over 25 staff in new administrative procedures, implementing standardized operating protocols.
Education
Operations Management - Organization and Analysis
University of Illinois Urbana-Champaign
Remote01.2025
The Critical Role of IT Support Staff in Healthcare - Remote
Johns Hopkins University
Remote01.2025
Supply Chain Logistics - Remote
Correlation One
Remote09.2023
IT Project Management - Montreal, QC
Institut Superieur D'informatique
Montreal, QC09.2022
Bachelor of Computers Applications - Chandigarh, IN
Chandigarh College of Technology
Chandigarh, IN06.2017
Skills
- Six sigma techniques
- Lean methodologies
- Logistics Management
- Supply & Demand Scheduling
- Team Leadership & Training
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent communication (oral and written)
- Budget management
- Familiarity with help desk and ticketing systems
- Critical thinking and decision making
- Project management and improvement
- Workflow optimization
- Data analysis
- Customer relationship management
- Cross-team collaboration
- Problem solving
- Attention to detail
- Time management
- Administrative efficiency
- Change management
- Strategic planning
- Flexible and adaptable
- Client payroll
- Project recordkeeping
- Load planning support
- Transportation management
- Warehouse and transportation operations
- Freight negotiation
- International logistics
- Logistics analysis
Websites
Additional Information
Recognized for exemplary performance in teamwork and operational excellence., Committed to continuous process improvement and got awarded multiple times as the best support to operations in supply chain and logistics.
Timeline
Interim Process Assistant
Amazon Delivery Station (DCG4)
10.2021 - 01.2025
Technical Support Engineering
JBMS Infotech Pvt. Ltd.
01.2019 - 09.2022
Operations Management - Organization and Analysis
University of Illinois Urbana-Champaign
The Critical Role of IT Support Staff in Healthcare - Remote
Johns Hopkins University
Supply Chain Logistics - Remote
Correlation One
IT Project Management - Montreal, QC
Institut Superieur D'informatique
Bachelor of Computers Applications - Chandigarh, IN
Chandigarh College of Technology