Experienced IT professional with 6.7 years of diverse experience, Including 3 years as a seasoned Scrum Master with international experience in Japan. Additionally, I have 3.3 years of expertise as an IT Operation Associate, Proficient in writing and optimizing SQL queries in Microsoft SQL Server Management Studio 2008, proficient in HTML, CSS, and JavaScript and Manual Testing. Proven track record in delivering high-quality applications and leading agile teams. Adept at performance appraisals, managing escalations, and supporting senior management in dynamic, international Environment.
Agile Methodologies: Scrum
Frontend Development: HTML, CSS, JavaScript, Learning ReactJS
Software Testing: Manual Testing, Automation Testing (Ranorex)
Databases: Microsoft SQL Server Management Studio 2008
IT Service Management: ITIL4 Foundation
Project Management: Agile Project Management
Project Management: Performance Appraisals
Project Management: Escalation Management
Project Management: Resource Management
Project Management: Mentorship & Guidance
Project Management: Employee Engagement
Tools: Jira
Tools: Ms Excel
Tools: Azure
Tools: Ranorex
Soft Skills: Team Leadership
Soft Skills: Communication
Soft Skills: Problem-Solving
Soft Skills: Collaboration