Shubham Suguni

Project Name: Chevron USA INC
Project details: Chevron Corporation is an American multinational energy corporation predominantly specializing in oil and gas
Description: The Project provides the Salesforce Support and Enhancement work for the Chevron account.
Technologies Used: Salesforce (Sales, Service and Experience) cloud

Responsibilities:

• Delivered user assistance and resolved platform issues across departments.
• Customized Salesforce features based on user and business needs.
• Maintained data hygiene and conducted regular system audits.
  
• Implemented security protocols and ensured compliance.
  
• Conducted training sessions to improve platform adoption.
  
• Support data migration during system transitions.
  
• Troubleshot integration issues and optimized connected systems.
  
• Monitored system performance, and recommended enhancements.
  
• Collaborated with stakeholders for requirement gathering and analysis.
  
• Created dashboards and reports for data-driven decision-making.
  
• Implemented automation to streamline workflows.
  
• Integrated WhatsApp, Aamzon Voice connect and Agentforce bot for enhanced support.
  
• Configured Email-to-Case workflows, Omni-Channel routing, and skill-based queue management.
  
• Worked with REST APIs and Platform Events for real-time data handling.