Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
Shubham Sundaram

Shubham Sundaram

Samastipur

Summary

An experienced Consultant with 5.8+ years in Project Management, ESG Frameworks, and expertise in Cloud Contact Centre, Utility industry, Cosmetic Industry, & Banking. Proven in requirement gathering, testing, and stakeholder management. Skilled in product pitching, B2B business, and program design. Recognized for innovation, strategic planning, and exceptional communication. Eager to apply strategic insights and ESG expertise in a role driving sustainable business practices for measurable impact.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Consultant

Gangesmonk
Rajgir
04.2024 - Current
  • Cultivated deeper understanding of customer personas, their needs and preferences. worked on 3 hospitality models.
  • Collaborate closely with customers and business stakeholders to identify and understand product gaps based on Sustainability Framework BRSR and GRI.

Associate Consultant

Infosys Consulting
Pune
03.2021 - 04.2024
  • Devised and implemented processes and procedures to streamline operations through Chatbot, Cortex and improving ticket efficiency by 10%
  • Liaised with customers, management team to better understand customer needs and recommend appropriate solutions with Genesys Cloud contact center.

Associate System Engineer

IBM
Bengaluru
09.2018 - 03.2021
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components to reduce ticket count by 20%.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Education

MBA in Sustainable Development and Management -

NALANDA UNIVERSITY
Rajgir
08.2022 - 05.2024

B.tech in Electrical Engineering -

UPES , DEHRADUN
Dehradun
08.2014 - 05.2018

Skills

Agile Development

Websites

References

  • Ravi Kiran, +91-8074045653, Infosys, Manager
  • Ashok Kajla, +91-9650040622, IBM, Advisory System Analyst

Timeline

Senior Consultant

Gangesmonk
04.2024 - Current

MBA in Sustainable Development and Management -

NALANDA UNIVERSITY
08.2022 - 05.2024

Associate Consultant

Infosys Consulting
03.2021 - 04.2024

Associate System Engineer

IBM
09.2018 - 03.2021

B.tech in Electrical Engineering -

UPES , DEHRADUN
08.2014 - 05.2018

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Shubham Sundaram