Shubham Tepan

I ensures that the content on a website or service meets the company’s standards and guidelines. This can involve anything from reviewing and removing offensive or inappropriate content to monitoring user behavior and flagging potential rule violations. I play an important role in keeping the website safe and welcoming for all users.

I was helping the customer to resolve their query if AI was not able to give them the correct solution then I was helping them to get the correct solution by doing proper tagging. I was also helping to build the knowledge base for AI by tagging the customer query properly so AI can understand the customer query and give the correct solution.

As a customer care executive, my primary responsibility was to provide customer service to customers who called in with inquiries, complaints, or requests. I answered their questions, provided technical support, and resolved their issues. I also documented all interactions with customers for quality assurance and training purposes. Additionally, I provided feedback on customer service initiatives and identify opportunities for improvement.