Shubham Tewari

• Developed client relationships through personalized travel planning and support.
• Assisted customers with travel bookings and itinerary planning.
• Resolved customer inquiries and complaints effectively and professionally.
• Followed up on all pending orders to ensure delivery within established timelines.

Sales and Service Representative with experience in the US travel sales domain, handling customer calls for travel bookings, inquiries, and post-booking support. Comfortable assisting customers with flights, hotels, and vacation packages while also identifying opportunities to upsell and cross-sell travel services. Known for clear communication, patience with customers, and the ability to resolve issues quickly. Focused on meeting sales targets while making sure customers have a smooth and positive booking experience.

• Educate clients on travel policies, regulations, and safety protocols.

As a Travel Sales Consultant, my role is to revolves around providing personalized travel planning and booking services to clients seeking memorable experiences. Your primary responsibility entails understanding the unique preferences, interests, and budgetary constraints of each client through detailed consultations. Leveraging your expertise in various destinations, accommodations, transportation options, and activities, you craft tailored travel itineraries that exceed clients' expectations.

• Managed customer inquiries and resolved issues related to travel plans.
• Provided expert advice on travel regulations and requirements.
• Conducted market research to identify emerging travel trends and opportunities.

• As a Travel Sales Executive, you are tasked with driving sales and revenue growth within the travel industry. Your responsibilities include prospecting and acquiring new clients, nurturing existing relationships, and promoting travel products and services. Leveraging your expertise in travel destinations, accommodations, and transportation options, you provide tailored recommendations to meet clients' needs and preferences. Through effective communication and negotiation skills, you secure bookings, upsell additional services, and ensure customer satisfaction throughout the travel process. You maintain a proactive approach to generating leads, staying updated on industry trends and competitor activities to identify new opportunities for business development. Your role extends to providing personalized assistance and support to clients, addressing inquiries, resolving issues, and fostering long-term relationships. By achieving sales targets and delivering exceptional service, you contribute to the success and growth of the travel organization while facilitating memorable travel experiences for clients.Created travel packages for clients based on requirements, coordinating aspects including transports, hotels and itineraries.

As a Technical Support Representative, you are the frontline of assistance for customers encountering technical issues with products or services. Your primary responsibility is to provide timely and effective support to resolve technical problems and ensure customer satisfaction. You must possess a strong understanding of the product or service, along with technical troubleshooting skills, to diagnose and address issues accurately.

• Resolved software issues using troubleshooting guidelines and tools.
• Documented customer interactions in the support ticketing system.
• Collaborated with engineering teams to address product-related inquiries.