Shubham Thakur

· Monitoring exchange server performance, exchange services and messaging queues to ensure normal passage of mails

· Administering exchange mailbox involving transferring mailboxes across servers and restoring mailboxes to their previous states

· Managing tasks and process automation using PowerShell while tracking emails to effectively troubleshoot delivery issues

· Establishing hybrid exchange online & exchange On-Prem Network and configuring connectors to centralize hybrid mail flow

· Developing edge server subscription & standalone edge server to route emails

· Utilizing 3rd party and self-sign certificates to secure the connection between exchange online & edge sever

· Troubleshooting issue related to POP3 & IMAP

· Exchange Online Administration: Email flow configuration, hybrid deployments, mailbox migration.

· Security & Compliance: Data Loss Prevention (DLP), encryption, retention policies, eDiscovery. Microsoft 365 Ecosystem: Teams, SharePoint, OneDrive, PowerShell scripting for automation.

· Email Security Tools: ATP, Microsoft Defender for Office 365, phishing simulation. Authentication: Multi-factor Authentication (MFA), Conditional Access Policies.

· Monitoring & Reporting: Audit logs, message trace, Security & Compliance Center analytics.

· Managed and secured Microsoft Exchange Online environments for users.

· Designed and enforced policies for data loss prevention, retention, and encryption.

· Configured and monitored Advanced Threat Protection (ATP) and anti-phishing policies to mitigate email threats.

· Conducted security assessments and implemented remediation plans to reduce risks.

· Led mailbox migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime.

· Automated administrative tasks using PowerShell scripts, reducing manual effort.

· Provided end-user training on security best practices and compliance policies. Implemented Conditional Access and Multi-Factor Authentication (MFA) to enhance security posture.

· Administered the Security & Compliance Centre to monitor and address security incidents.

· Conducted eDiscovery searches to support legal and compliance teams during audits.

· Monitored email traffic and configured spam filters to reduce malicious email threats. Collaborated with cross-functional teams to align IT policies with business requirements.

· Worked on issues related to mailbox provisioning, de-provisioning and validation errors.

· Sync issues from Exchange On-Prem to Exchange Online.

· Microsoft Exchange Server: Deployment, configuration, and troubleshooting (Exchange 2013/2016/2019).

· Email Security: Transport rules, spam filtering, message tracking.

· Networking & Protocols: SMTP, IMAP, POP, DNS, TLS encryption.

· Monitoring Tools: Exchange Management Shell (EMS), PowerShell, Performance Monitor.

· Backup & Recovery: Database Availability Groups (DAGs)

· Migration: Cross-forest migrations, coexistence with Exchange Online.

· Resolved incidents related to mailbox access, public folders, and shared mailboxes in a timely manner.

· Supported hybrid Exchange environments and assisted in mailbox migrations to Exchange Online.

· Conducted regular server updates and patch management to maintain system security.

· Generated detailed reports on email usage and server performance for management.

· Troubleshooting IIS server related issues including creation of virtual directories and services .i.e., Outlook connectivity, Free/Busy, OWA, ECP, OAB, Autodiscover, Exchange Security Certificate, MAPI, RPC over HTTP, and ActiveSync.

· Troubleshooting on frontend and backend server with all exchange protocols including OAB, EWS and OWA.

· Monitored client connectivity and performance using tools like Exchange Management Console and PowerShell, generating reports to identify and address potential issues.

· Troubleshooting on web.config files, host files and registry.

· Troubleshooting certificate related issues. i.e., creating, uploading and renewal of certificate in via MMC and PowerShell.

· Troubleshooting Autodiscover related issues.

· Trained junior administrators on Exchange Server tools and best practices.

• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.

• Provided advanced technical consulting and advice on proposal efforts, solution design system management, tuning and modification of solutions
• Verified and implemented detailed technical design solutions
• Provided assistance to Project/Technical Manager and customer nominated representatives
• Created customer technology solutions with industry products and technologies and provided inputs for HP strategy
• Provided application support to the 3D Printer Value Added Resellers ('VAR') and established guidelines for online support to customers and solution replication
• Ensured executive relationships to establish HP's consultative professionalism and promote total solution capabilities
• Coordinated with customers as well as the Product, Service and Support Teams, ensured customer satisfaction and retention
• Projects: DXC-SHELL, ACCENTURE-GEA, DAIMLER, BAYER, and HP 3D

• Effectively resolved technical issues for ACER, HP, LENOVA, and IBM users
• Provided technical support on ATM & Kiosk machines installed with digital signage
• Managed server/IT issues for national banks including SBI, PNB, IDBI, and Indusind Bank
• Organized trainings and programs, provided consultancy services and ensure timely resolution of customer issues, increased revenue generation and improved client satisfaction and retention
• Delivered remote implementation, provisioning, troubleshooting, and programming support to on site technicians and customers
• Resolved customer queries and service issues through troubleshooting advice, qualifying repair advice, and scheduling on-site service visits
• Supervised parts inventory and consumables, ensured compliance with corporate guidelines and customer needs
• Highlights: Successfully resolved technical issues in ACER server, laptops and desktops for diverse sectors including Agriculture, District & High Courts, and Law Enforcement across Madhya Pradesh
• Met and exceeded assigned LAN/WAN/internet availability through regular maintenance and configuration