Shubham Thakur
Customer Service
Gurgaon
Summary
Motivated fresher seeking a Customer Service Voice Process role. Strong academic background with excellent verbal and written communication skills in English and Hindi. Senior member of a public speaking club with proven presentation, confidence-building, and interpersonal abilities. Demonstrates active listening, problem-solving skills, and a customer-focused approach. Quick learner with strong social skills and the ability to work effectively in team-oriented and fast-paced environments.
Overview
2
2
years of professional experience
Work History
Intern
State Forensic Science Laboratory
11.2025 - 12.2025
- Supported staff members in their daily tasks, reducing workload burden, and allowing for increased focus on higher-priority cases.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on cases and report writings.
Intern
Sherlock Institute Of Forensic Sciences
04.2024 - 04.2024
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - Forensic Science
SGT University
Gurgaon, India 04.2001 -
High School Diploma -
Shanti Niketan Public School
Gurgaon, India 04.2001 -
Skills
Teamwork and collaboration
Quick learner
Interpersonal and social skills
English fluency
Public speaking
Strong academic record
Written communication
Analytical thinking
Timeline
Intern
State Forensic Science Laboratory
11.2025 - 12.2025
Intern
Sherlock Institute Of Forensic Sciences
04.2024 - 04.2024
Bachelor of Science - Forensic Science
SGT University
04.2001 -
High School Diploma -
Shanti Niketan Public School
04.2001 -