SHUBHAM TIWARI

Project 1: Loan Management System for a Leading NBFC (India)

• Led a 20+ member development team, collaborating with external contractor teams; managed sprint planning, story point estimation, and ensured code quality through PMD compliance and JIRA tracking.
• Designed and developed a full LOS journey from lead creation to loan disbursement using Apex, LWC, Flows, and REST APIs.
• Managed integrations with third-party services like Hunter, FraudNet, Signzy-Aadhaar, and M-Parivahan.
• Oversaw change request development, system setup for production, and deployment cycles in a large enterprise ecosystem.
• Worked extensively with tools like JIRA, GitLab, Postman, Data Loader, and Omnistudio.

Project 2: Credit Card Application Journey for a Leading Private Bank (India)

• Built a full credit card application workflow—from account creation to approval—using Apex, LWC, Aura, Flows, REST, and Composite APIs.
• Led Mulesoft integrations via Platform Events, and supported production deployments.
• Developed a reusable Bulk Upload Framework to insert/update master and transactional data via XLS/CSV, with automatic name-to-ID mapping, minimizing manual admin work.

Project 3: Electronics Manufacturing Company management

• Implemented Salesforce Sales, Service, and Marketing Cloud solutions to streamline core business operations.
• Acted as Senior Developer, responsible for feature development, Docebo integrations with Mulesoft, deployments, and bug fixes.
• Worked on Apex, LWC, Aura, Flows, Platform Events, and integrated FSL, Sales Cloud, Service Cloud, and Experience Cloud.

Project 4: Casino Games data management

• Led the first-time Salesforce implementation, setting up custom objects, fields, page layouts, record types, Lightning apps, user roles, profiles, and security settings to support casino operations, loyalty tracking, and marketing use cases.
• Integrated Salesforce with the enterprise data warehouse via MuleSoft, enabling bidirectional data exchange through middleware APIs; pushed processed data to Tableau for analytics, and automated data flows using Flows, Validation Rules, and Scheduled Apex.

Project: Global French Personal Care Company for APAC region

• Led a cross-functional team of developers and support engineers to deliver scalable Salesforce solutions aligned with business requirements.
• Built Apex jobs, triggers, and web services for SAP → Salesforce → Mobile integration.Enabling bi-directional data flow between Salesforce and mobile applications used by over 1,000 field agents across markets
• Resolved complex production issues and implemented advanced workflow rules, validations, and object customizations.
• Managed CI/CD pipeline and deployed software across environments.

Project: Multinational Tractor Manufacturer, Tavant Warranty on Demand (TWoD AppExchange Product)

• Contributed to the development and enhancement of TWOD, an AppExchange product, focusing on warranty lifecycle, claims processing, and dealer workflows.
• Built scalable Apex logic, LWC/Aura components, and REST integrations; supported UAT, versioned releases, and end-to-end delivery across a multi-org Salesforce environment for a global tractor manufacturing company.

Project: Warehouse Inventory tracking system for an American Agrochemical Company

• Developed Apex classes, triggers, validation rules, and workflows to enhance Sales Cloud functionality, supporting modules like lead, opportunity, and campaign management.
• Collaborated in Agile sprints to deliver feature enhancements and bug fixes, ensuring smooth delivery of CRM customizations for a global user base.