Hero Dealer Management Solutions(DMS)
SHUBHAM TOMAR
Territory Service Officer
Aurangabad Maharashtra
Summary
Secure a responsible career opportunity to fully utilize my training and skills while making significant contribution to success the company.employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Territory Service Officer
Heromotocorp Ltd
Aurangabad (Remote)
12.2023 - Current
- Enhancing customer satisfaction by efficiently addressing and resolving service-related issues.
- Achieving bussiness targets by consistently delivering outstanding service results within the department.
- Coordinating closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Developing and maintaining strong relationships with channel partners , fostering long-term partnerships.
- Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoting company brand and unique offerings through personalized customer service.
- Improving overall workflow efficiency by implementing standardized procedures across the department.
- Counting cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Contributing to business growth by identifying sales opportunities during routine client interactions.
- Evaluating employee performance of channel partners/subdealers regularly, providing constructive feedback and training as needed.
- Assist in the successful launch of new products/services through effective support strategies.
- Collaborating with cross-functional teams to develop and implement service improvement initiatives.
- Monitoring progress towards service plan goals.
Profitability Champion
Volvo Eicher Commercial Vehicles Ltd
Nagpur (Remote)
04.2023 - 12.2023
- Conducted Live Trials Of Trucks and Validate Data Professional Customers Experience and Reporting.
- Establishment of cvp for target customers products and applications.
- Supported sales team.
- Interviewing customers,fleet managers to collect data OPECO and CPOL studies.
- Worked with stakeholders & customer to achieve established cvp.
- Trained customers and fleet managers live telematics system
- Monthly reports to customers vehicles data & monthly
- Developed the dealer sales and solve dispute too.
- customer wise profitability compare to competition trucks
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility..
- Skilled at working independently and collaboratively in a team environment.
- Relationship management with fleet owners/transporters & dealer partners.
Fleet Sales and Service Engineer
CEAT Ltd
Indore/Gwalior
11.2021 - 03.2023
- Inspection of truck tires specially TBR tyre
- Preventive maintenance of tires including(tires rotation at fixed interval of time or as per tyre wear pattern,Scheduled wheel alignment of vehicles also as per wear pattern like one side wear or shoulder wear,uneven wear in tires giving solution after analyzing pattern of wear)
- Customer Service Solutions.
- Customer Complaints Handling.
- Warranty/Claim Analysis.
- Training program for fleets owners/managers & truck drivers for efficenet cost per km (cpkm) & projected mileage of tires.
- Generating sales demand in transport through service from fleets specially TBR tires.
- Monitoring & tracking tires performance report through app & excel.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- With the help of scheduled maintenence like wheel alignments checking toe-in, toe-out,castor,camber,scrub ,thrust angle and timely rotation of tyres helping fleets to reduce breakdown time and cost at the same time.
- Tyre nomenclature.
- Effectively communicating with clients throughout the entire sales process, from initial contact to after-sales support.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Communication & feedback with R & D team continuously of new product launch
Tires Sales & Service Engineer
Shivam Track Impex Pvt Ltd
Indore
7 2020 - 10.2021
- Inspection of truck tires specially TBR tyre
- Preventive maintenance of tires including(tires rotation at fixed interval of time or as per tyre wear pattern,Scheduled wheel alignment of vehicles also as per wear pattern like one side wear or shoulder wear,uneven wear in tires giving solution after analyzing pattern of wear)
- Customer Service Solutions.
- Customer Complaints Handling.
- Warranty/Claim Analysis.
- Training program for fleets owners/managers & truck drivers for efficenet cost per km (cpkm) & projected mileage of tires.
- Generating sales demand in transport through service from fleets specially TBR tires.
- Monitoring & tracking tires performance report through app & excel.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- With the help of scheduled maintenence like wheel alignments checking toe-in, toe-out,castor,camber,scrub ,thrust angle and timely rotation of tyres helping fleets to reduce breakdown time and cost at the same time.
- Tyre nomenclature.
- Effectively communicating with clients throughout the entire sales process, from initial contact to after-sales support.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Communication & feedback with R & D team continuously of new product launch
Graduate Engineer Trainee
Vezel Kraft Composites Pvt Ltd
Dewas
06.2019 - 03.2020
- Manpower Handling
- Pultrusion Machine Operator.
- FIFO-LIFO Analysis
- Six Sigma Rule
- TPM Techniques
- Kaizen Techniques.
- Prepared standard reports and documentation to communicate results to senior management.
- Worked closely with engineers on projects.
- Assist senior engineers in the preparation of proposals, presentations, and reports for clients and stakeholders.
- Assist with coordination of new equipment installation and implementation.
- Estimating materials costs and sourcing requirements for project feasibility.
- Conducting audit inspections and independent checks to verify parts and materials.
Education
Bachelor's Of Engineering (Mechanical Engineering) - Mechanical Engineering
Chameli Devi Groups Of Institutions Indore Madhya Pradesh
Indore Madhya Pradesh06.2019
12th - Physics,Maths,Science
C.B.S.E
Burhanpur, India05.2015
10th - All Subjects
C.B.S.E.
Burhanpur, India05.2013
Skills
Business Understanding
Communication skills
Marketing Skills
Sales and Marketing Skills
Interpersonal skills
Cross-Selling and Up-Selling
Proficient in [Software] Hero Dealer Management Software, E-fleet Tyre management solution, My Eicher Telematics, MS excel
Microsoft Access
Document Management
Relationship Building
Customer Service
Effective Communication
Time management abilities
Maintaining Client Records
Collaboration and Teamwork
Analytical Skills
Workflow Management
Multitasking
Data Confidentiality
Issue Reporting
Organizational Skills
Employee Training
Task Prioritization
Educational Programs
Time Management
Problem-solving abilities
Decision-Making
Adaptability and Flexibility
Report Preparation
Goal Setting
Certification
Got a medals and certificates in cricket
Accomplishments
- Played at District level cricket as a bowling all-rounder
- Won College level tournament in cricket
- Won some amount reward in VAS sales
- Got incentives in good tyres Inspection and analysis of wear pattern
Personal Information
- Date of Birth: 13-10-1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Projects
Multipurpose Cleaning Machine, Team Member, 3 Months, 4, This Gadget works with the help of battery in this on single bar different brushes can be attached at different angles to clean the objects like ceiling fans upper side,wash basin,oily objects cleaning just we need to change the brushes and on push of single button it works and cleans the dirt.
Disclaimer
I hereby declare that the details furnished above are true and correct.
Software
E-fleet tyre stock management
My Eicher telematics
MS-excel
Cricket, Plantation
District level cricket player in cricket
I like to plant trees
Timeline
Territory Service Officer
Heromotocorp Ltd
12.2023 - Current
Profitability Champion
Volvo Eicher Commercial Vehicles Ltd
04.2023 - 12.2023
Fleet Sales and Service Engineer
CEAT Ltd
11.2021 - 03.2023
Graduate Engineer Trainee
Vezel Kraft Composites Pvt Ltd
06.2019 - 03.2020
Tires Sales & Service Engineer
Shivam Track Impex Pvt Ltd
7 2020 - 10.2021
Bachelor's Of Engineering (Mechanical Engineering) - Mechanical Engineering
Chameli Devi Groups Of Institutions Indore Madhya Pradesh
12th - Physics,Maths,Science
C.B.S.E
10th - All Subjects
C.B.S.E.