Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Projects
Disclaimer
Software
Cricket, Plantation
Timeline
Generic

SHUBHAM TOMAR

Territory Service Officer
Aurangabad Maharashtra

Summary

Secure a responsible career opportunity to fully utilize my training and skills while making significant contribution to success the company.employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.

Overview

5
5
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Territory Service Officer

Heromotocorp Ltd
Aurangabad (Remote)
12.2023 - Current
  • Enhancing customer satisfaction by efficiently addressing and resolving service-related issues.
  • Achieving bussiness targets by consistently delivering outstanding service results within the department.
  • Coordinating closely with other departments to resolve complex client issues while maintaining professionalism at all times.
  • Developing and maintaining strong relationships with channel partners , fostering long-term partnerships.
  • Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Promoting company brand and unique offerings through personalized customer service.
  • Improving overall workflow efficiency by implementing standardized procedures across the department.
  • Counting cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Contributing to business growth by identifying sales opportunities during routine client interactions.
  • Evaluating employee performance of channel partners/subdealers regularly, providing constructive feedback and training as needed.
  • Assist in the successful launch of new products/services through effective support strategies.
  • Collaborating with cross-functional teams to develop and implement service improvement initiatives.
  • Monitoring progress towards service plan goals.

Profitability Champion

Volvo Eicher Commercial Vehicles Ltd
Nagpur (Remote)
04.2023 - 12.2023
  • Conducted Live Trials Of Trucks and Validate Data Professional Customers Experience and Reporting.
  • Establishment of cvp for target customers products and applications.
  • Supported sales team.
  • Interviewing customers,fleet managers to collect data OPECO and CPOL studies.
  • Worked with stakeholders & customer to achieve established cvp.
  • Trained customers and fleet managers live telematics system
  • Monthly reports to customers vehicles data & monthly
  • Developed the dealer sales and solve dispute too.
  • customer wise profitability compare to competition trucks
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility..
  • Skilled at working independently and collaboratively in a team environment.
  • Relationship management with fleet owners/transporters & dealer partners.

Fleet Sales and Service Engineer

CEAT Ltd
Indore/Gwalior
11.2021 - 03.2023
  • Inspection of truck tires specially TBR tyre
  • Preventive maintenance of tires including(tires rotation at fixed interval of time or as per tyre wear pattern,Scheduled wheel alignment of vehicles also as per wear pattern like one side wear or shoulder wear,uneven wear in tires giving solution after analyzing pattern of wear)
  • Customer Service Solutions.
  • Customer Complaints Handling.
  • Warranty/Claim Analysis.
  • Training program for fleets owners/managers & truck drivers for efficenet cost per km (cpkm) & projected mileage of tires.
  • Generating sales demand in transport through service from fleets specially TBR tires.
  • Monitoring & tracking tires performance report through app & excel.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
  • With the help of scheduled maintenence like wheel alignments checking toe-in, toe-out,castor,camber,scrub ,thrust angle and timely rotation of tyres helping fleets to reduce breakdown time and cost at the same time.
  • Tyre nomenclature.
  • Effectively communicating with clients throughout the entire sales process, from initial contact to after-sales support.
  • Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
  • Communication & feedback with R & D team continuously of new product launch

Tires Sales & Service Engineer

Shivam Track Impex Pvt Ltd
Indore
7 2020 - 10.2021
  • Inspection of truck tires specially TBR tyre
  • Preventive maintenance of tires including(tires rotation at fixed interval of time or as per tyre wear pattern,Scheduled wheel alignment of vehicles also as per wear pattern like one side wear or shoulder wear,uneven wear in tires giving solution after analyzing pattern of wear)
  • Customer Service Solutions.
  • Customer Complaints Handling.
  • Warranty/Claim Analysis.
  • Training program for fleets owners/managers & truck drivers for efficenet cost per km (cpkm) & projected mileage of tires.
  • Generating sales demand in transport through service from fleets specially TBR tires.
  • Monitoring & tracking tires performance report through app & excel.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
  • With the help of scheduled maintenence like wheel alignments checking toe-in, toe-out,castor,camber,scrub ,thrust angle and timely rotation of tyres helping fleets to reduce breakdown time and cost at the same time.
  • Tyre nomenclature.
  • Effectively communicating with clients throughout the entire sales process, from initial contact to after-sales support.
  • Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
  • Communication & feedback with R & D team continuously of new product launch

Graduate Engineer Trainee

Vezel Kraft Composites Pvt Ltd
Dewas
06.2019 - 03.2020
  • Manpower Handling
  • Pultrusion Machine Operator.
  • FIFO-LIFO Analysis
  • Six Sigma Rule
  • TPM Techniques
  • Kaizen Techniques.
  • Prepared standard reports and documentation to communicate results to senior management.
  • Worked closely with engineers on projects.
  • Assist senior engineers in the preparation of proposals, presentations, and reports for clients and stakeholders.
  • Assist with coordination of new equipment installation and implementation.
  • Estimating materials costs and sourcing requirements for project feasibility.
  • Conducting audit inspections and independent checks to verify parts and materials.

Education

Bachelor's Of Engineering (Mechanical Engineering) - Mechanical Engineering

Chameli Devi Groups Of Institutions Indore Madhya Pradesh
Indore Madhya Pradesh
06.2019

12th - Physics,Maths,Science

C.B.S.E
Burhanpur, India
05.2015

10th - All Subjects

C.B.S.E.
Burhanpur, India
05.2013

Skills

Business Understanding

Certification

Got a medals and certificates in cricket

Accomplishments

  • Played at District level cricket as a bowling all-rounder
  • Won College level tournament in cricket
  • Won some amount reward in VAS sales
  • Got incentives in good tyres Inspection and analysis of wear pattern

Personal Information

  • Date of Birth: 13-10-1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Projects

Multipurpose Cleaning Machine, Team Member, 3 Months, 4, This Gadget works with the help of battery in this on single bar different brushes can be attached at different angles to clean the objects like ceiling fans upper side,wash basin,oily objects cleaning just we need to change the brushes and on push of single button it works and cleans the dirt.

Disclaimer

I hereby declare that the details furnished above are true and correct.

Software

Hero Dealer Management Solutions(DMS)

E-fleet tyre stock management

My Eicher telematics

MS-excel

Cricket, Plantation

District level cricket player in cricket

I like to plant trees

Timeline

Territory Service Officer

Heromotocorp Ltd
12.2023 - Current

Profitability Champion

Volvo Eicher Commercial Vehicles Ltd
04.2023 - 12.2023

Fleet Sales and Service Engineer

CEAT Ltd
11.2021 - 03.2023

Graduate Engineer Trainee

Vezel Kraft Composites Pvt Ltd
06.2019 - 03.2020

Tires Sales & Service Engineer

Shivam Track Impex Pvt Ltd
7 2020 - 10.2021

Bachelor's Of Engineering (Mechanical Engineering) - Mechanical Engineering

Chameli Devi Groups Of Institutions Indore Madhya Pradesh

12th - Physics,Maths,Science

C.B.S.E

10th - All Subjects

C.B.S.E.

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SHUBHAM TOMARTerritory Service Officer