Shubham Tonk
New Delhi
Summary
Dynamic and results-oriented professional with over 10 years of experience in managing relationships with small and medium-sized customers, driving revenue growth, and fostering long-term partnerships. Proven track record of expanding business relationships into the C-Suite, identifying upsell opportunities, and delivering value-driven solutions. Strong communication and presentation skills with the ability to engage effectively at all levels within customer organizations. A wealth expertized in : Channel Partner Management / Client Mapping / Pre-Sales / B2B Sales / SaaS Sales/ International Sales/Channel Sales Emailing / Proposal writing / Customer Presentation & Demonstrations / KPI Analysis / Consultative selling / Pricing & Negotiation / Digital Marketing / Key Account Management / Strategic Sales & Marketing Planning / Team Management /Project Management / Sales Plan P&L Management / Revenue Generation / Lead Generation
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Rollins India Pvt. Ltd.
10.2022 - 02.2023
- Develop and nurture strong relationships with executives and decision-makers in large accounts
- Expand business relationships beyond IT and Procurement into the C-Suite
- Serve as a trusted advisor ensuring successful deployment of products and addressing any issues promptly to maintain positive client relationships
- Conduct extensive account reviews to propose solutions and execute strategic account plans aligned with clients' objectives.
Sr. Customer Success Manager
InBody India Pvt. Ltd.
05.2017 - 09.2022
- Enhanced customer lifetime value by defining the customer journey and deploying programs to drive business value and goal achievement
- Led successful programs from initial activation and onboarding to ongoing enablement, coaching, and adoption across the B2B customer base
- Managed a team of customer success managers, including hiring, training, and mentoring, to ensure exceptional service delivery
- Drove data outcomes through success team, focusing on responsiveness, customer onboarding, client relationship management, and upselling initiatives
- Identified bottlenecks and implemented process improvements to drive efficiency and effectiveness across the customer success organization
- Owned and nurtured crucial client relationships to deliver consistent high-quality value-added experiences and customer delight
- Collaborated cross-functionally with product and growth teams to effectively bring new products, features, and campaigns to clients.
Sr. Sales Executive
Towa Sales Corp.
Delhi/NCR
03.2015 - 03.2017
- Contributed to the organizational development by managing the vertical of advance surgical-devices
- Onboarded top institutions of the designated field of work, example: AIIMS Delhi.
Sales Executive
Mehra EyeTech Pvt. Ltd.
01.2013 - 02.2015
- Operated in the ophthalmic equipment vertical for the organization and executed the operations of business development
- Customer Success and onboarding of new clients to enhance the business opportunity.
Education
PGDM Executive - Marketing & Business Analysis -
Institute Of Management and Technology Ghaziabad
01.2023
B.Tech. (Electronics and Communication) -
NGF College, Maharishi Dayanand University
01.2012
Sr, Secondary (Science) -
Laxmi Public School, Delhi
01.2007
Skills
- Customer Success Management
- B2B SaaS Expertise
- CRM Tools
- Microsoft Excel and Word
- Strategic Client Relationship Management
- Team Leadership and Mentoring
- Cross Selling and Up-Selling
- Problem Solving and Critical Thinking
- Excellent Communication Skills
- Cross Functional Team Management
- New Business Development
- P&L Management
- Channel Partner Management
- Techno-Commercial Operations
Certification
- Certified ScrumMaster from Scrum Alliance
- B2B Marketing Foundation from Udemy
- Strategic Thinking from Udemy
- Market Success Research From Udemy
Personal Information
- Title: Customer Success Account Manager
- Date of Birth: 02/05/90
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Best Sales award from InBody 2018.
- Inbody Specialist 2019
- Reginal Market Growth InBody 2021.
Timeline
General Manager
Rollins India Pvt. Ltd.
10.2022 - 02.2023
Sr. Customer Success Manager
InBody India Pvt. Ltd.
05.2017 - 09.2022
Sr. Sales Executive
Towa Sales Corp.
03.2015 - 03.2017
Sales Executive
Mehra EyeTech Pvt. Ltd.
01.2013 - 02.2015
PGDM Executive - Marketing & Business Analysis -
Institute Of Management and Technology Ghaziabad
B.Tech. (Electronics and Communication) -
NGF College, Maharishi Dayanand University
Sr, Secondary (Science) -
Laxmi Public School, Delhi
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