Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Intern
SHUBHAM TRIPATHI

SHUBHAM TRIPATHI

KANPUR

Summary

Skilled Technical Support Executive with broad experience in information technology support and troubleshooting. Strong problem-solving skills coupled with ability to handle technical queries and issues with speed and accuracy. Demonstrated success in collaborating effectively with teams, improving customer satisfaction, and driving continuous operational improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Executive

teleperformance
Jaipur
12.2023 - 07.2024
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Provided technical support to customers via phone and online chat.
  • Provided guidance on best practices for using different applications related to the product and service being supported.
  • Diagnosed hardware and software issues on various platforms such as Windows and Mac operating systems.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.

Technical Consultant

vdai bio sec pvt ltd
Kanpur
11.2019 - 12.2023
  • Created detailed documentation of all technical processes and procedures.
  • Assessed client's current IT infrastructure, identified gaps and recommended improvements.
  • Developed and implemented technical solutions for customer needs.
  • Provided technical advice and guidance to customers on product use.
  • Monitored system performance, identified issues and resolved them in a timely manner.
  • Conducted training sessions on the use of new technology tools and products.
  • Coordinated software and hardware upgrades across multiple sites.

Data Science Intern

yoshops
Remote
02.2023 - 04.2023
  • Analyzed customer behavior using predictive analytics techniques such as regression, clustering, and decision trees.
  • Developed interactive dashboards in Python using libraries like Plotly or Dashboard.
  • Performed exploratory data analysis on large datasets to identify patterns and trends.
  • Built machine learning models for classification and regression problems.
  • Cleaned and manipulated raw data.

Business Development Associate

Think and learn pvt ltd
Kanpur
04.2019 - 11.2019
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
  • Analyzed sales trends and customer feedback to recommend improvements in products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Marketing Manager

vdai bio sec pvt ltd
Kanpur
01.2018 - 03.2019
  • Generated ideas to increase sales through creative promotions.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Education

Master of Science - Computer And Information Sciences

Pranveer Singh Institute of Tecnology
Kanpur
06-2018

Skills

  • Sales Enablement
  • Partnership Development
  • Customer Acquisition
  • Data Analytics
  • Social Media Platforms
  • Budget Administration
  • Lead prospecting
  • Business Development
  • Presentation Development
  • Client Needs Assessment
  • Helpdesk administration
  • Requirements Gathering
  • Presentations and public speaking
  • Strategic Planning
  • Analytics
  • Technical consulting
  • Cybersecurity
  • Data Visualization
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Statistical Analysis
  • Problem-Solving
  • Interpersonal Skills
  • SQL
  • Python Programming
  • Data Visualization and Presentations
  • Data analyzing
  • Tableau
  • Quality Assurance Testing
  • Business Analysis
  • Customer Support
  • Operations Management
  • Technical Troubleshooting
  • Customer communications

Languages

Hindi
First Language
english
Proficient (C2)
C2

Certification

  • certified data scientist from Almabetter
  • certified ethical hacker

Timeline

Technical Support Executive

teleperformance
12.2023 - 07.2024

Data Science Intern

yoshops
02.2023 - 04.2023

Technical Consultant

vdai bio sec pvt ltd
11.2019 - 12.2023

Business Development Associate

Think and learn pvt ltd
04.2019 - 11.2019

Marketing Manager

vdai bio sec pvt ltd
01.2018 - 03.2019

Master of Science - Computer And Information Sciences

Pranveer Singh Institute of Tecnology

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