Shubham Tyagi

• Logistics/Supply Chain Discipline
  
• - Ensured timely receipt, storage, and delivery of goods, achieving a 99% on-time delivery rate.
• - Managed 500+ customer relationships, achieving a 95% satisfaction rate.
  - Developed and executed customized success plans, resulting in 25%.
• Present Clint, account headlining.

ICAI - Institute of Chartered Accountants of India.

Key Skills:

1. Customer Relationship Management (CRM)
2. Customer Success Strategy
3. Team Leadership and Development
4. Communication and Collaboration

Back-end Department Experience

- Coordinated cross-functionally with multiple teams to resolve issues promptly, ensuring timely resolution and seamless operations.

- Successfully addressed and resolved merchant queries effectively and efficiently, ensuring high satisfaction rates.

- Managed pre-live and post-live merchant support, driving business growth and activation through proactive issue resolution.

- Analysed operational performance and provided actionable recommendations for improvements.

- Served as escalation point for unresolved or unsatisfactory Level 3 team support issues, resolving complex cases and enhancing customer experience.

Key Skills

- Cross-functional team collaboration
- Issue resolution and management
- Merchant support and success
- Operational performance analysis
- Process improvement
- Escalation management