Shubham Tyagi
Noida
Summary
Dynamic Service Desk Associate at Fujitsu with expertise in AWS and cloud computing. Enhanced customer satisfaction through innovative troubleshooting processes and optimized cloud infrastructure. Proven ability to resolve complex issues while delivering exceptional support. Skilled in server management and committed to continuous improvement in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Associate
Fujitsu
Pune
01.2024 - Current
- Stayed up-to-date with AWS trends and technologies, applying new solutions to improve cloud infrastructure.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Performed analysis of existing cloud environment and developed strategies for migrating workloads to AWS Cloud.
- Implemented best practices for cost optimization across multiple projects running on AWS cloud resources.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for process optimization within the Service Desk environment.
- Provided technical support to customers via phone, email and chat.
- Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
- Provided remote support to customers experiencing technical difficulties.
- Implemented best practices for server management procedures such as patching cycles and configuration changes.
HR/ADMIN
METAFIL
Manesar
08.2021 - 10.2023
- Company Overview: METAFIL started its operation is 1971 as METAL FABRICATOR and over the years has broadened its horizons by focusing on quality delivery, solutions approach, product development processes, flexible manufacturing systems and contract manufacturing
- One of the first choice of customers for Manufacturing of Precision sheet metal products and Tubular Assemblies with More than 25+ OEM's, Tier-1 Customer under various domains Such as Filtration, Telecom, Railways, Bus Body, Robotics and Automotive etc
- The 70 to 80 percent revenue generation of the company is from export, In countries like: USA, Newzealand, Australia
- Planned and organized employee wellness initiatives to improve retention
- Supported employees and managers with day-to-day questions, needs and inquires
- Audited files to verify employee documentation
- Helped with the smooth and efficient administration of employee's benefits programs
- Explained company personal policies, benefit and procedures to employees or job applicants
- Provided assistance in administering employee benefit programs and worker's compensation plans
- Kept the personal records accurate with each employee's current personal, and salary information
- Handling or preparing all export or import related documents
- METAFIL started its operation is 1971 as METAL FABRICATOR and over the years has broadened its horizons by focusing on quality delivery, solutions approach, product development processes, flexible manufacturing systems and contract manufacturing
- One of the first choice of customers for Manufacturing of Precision sheet metal products and Tubular Assemblies with More than 25+ OEM's, Tier-1 Customer under various domains Such as Filtration, Telecom, Railways, Bus Body, Robotics and Automotive etc
- The 70 to 80 percent revenue generation of the company is from export, In countries like: USA, Newzealand, Australia
Education
JLPT N2 - Japanese Langugae
Tensai Institute of Japanese Language
Noida04.2025
MBA - Marketing & HR
DIT UNIVERSITY
DEHERADUN09.2021
B. TECH - ELECTRONICS & TELECOMMUNICATION
College of Engineering Roorkee
Roorkee, UTTARAKHAND09.2018
12th -
City Vocational Public School
Meerut05.2014
10th -
City Vocational Public School
Meerut04.2013
Skills
- AWS
- Cloud Computing
- Troubleshooting
- Server Management
- Customer Support
- Ticket Management
- ServiceNow
Certification
- JLPT - N2
- NAT -Q4
- NAT-Q3
- AWS-Cloud Practitioner
- AWS Associate - LinkedIn Learning
Hobbies and Interests
- Travelling
- Sports - Volleyball
Languages
- English, Fluent
- Japanese, Professional Level
Timeline
Service Desk Associate
Fujitsu
01.2024 - Current
HR/ADMIN
METAFIL
08.2021 - 10.2023
JLPT N2 - Japanese Langugae
Tensai Institute of Japanese Language
MBA - Marketing & HR
DIT UNIVERSITY
B. TECH - ELECTRONICS & TELECOMMUNICATION
College of Engineering Roorkee
12th -
City Vocational Public School
10th -
City Vocational Public School
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