SHUBHAM UPADHAYAY
GHAZIABAD
Summary
Results-driven professional in customer relationship management and problem-solving. Utilizes data visualization tools like Power BI to enhance reporting and support strategic decision-making. Focused on fostering positive client interactions and achieving marketing objectives through effective communication.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Intern,Brand & Marketing
MSM Unify
Gurugram
12.2025 - Current
- Coordinated logistics for company events, ensuring efficient scheduling and resource allocation.
- Compiled reports on project progress and outcomes for management review.
- Organized project documentation to enhance staff accessibility and reference.
- Supported data entry tasks in company systems, ensuring accurate record-keeping.
Sr. Associate
TeamLease(Bharti Airtel)
09.2023 - 02.2024
- Identified customer mood, profile, and needs to recommend best-suited products.
- Identifying customer needs, clarifying information, researching issues, and providing solutions.
- Built strong relationships and engaged customers through personalized service.
- Resolved customer queries and followed established procedures.
- Collaborated with management to stay informed on new products, services, and policies.
Sr. Associate
SZ Healthcare
12.2020 - 12.2022
- Prioritized customer satisfaction in daily tasks, fostering positive relationships and enhancing customer loyalty.
- Delivered customer service at retail location, achieving prompt and accurate assistance for diverse customer needs.
- Respond to inquiries via text, calls, tickets, and emails.
Associate
Aves Shopping Network
02.2019 - 11.2020
- Coordinated promotional campaigns ensuring adherence to brand guidelines and achieving marketing objectives.
- Collaborated with marketing teams to promote upcoming sales events.
- Managed product listings and updated inventory for online retail platform to enhance product visibility.
- Assisted customers in selecting products and addressing inquiries.
- Managed inventory levels and organized stock for efficient retrieval.
Social Media Intern
Alphabet Technology
07.2018 - 12.2018
- Analyzed social media trends to guide strategy development.
- Managed updates on company social media groups and pages to enhance engagement.
- Executed campaigns to meet planned objectives.
Education
Bachelor of Computer Applications - Computer And Information Systems
Dr Ram Manohar Lohia Awadh Unversity
Ayodhya04-2018
High School - intermediate in Science
01.2015
Matriculation -
01.2012
Skills
- Power BI
- Data visualization
- Report generation
- Customer relationship management
- Written communication
- Creativity
- Problem-solving
- Time management
- Goal oriented
References
- Sarang Rao Sadh
- Jitendra Patel
Languages
- English
- Hindi
- English
Languages
English
Intermediate (B1)
B1
Certification
Power BI Workshop
Timeline
Intern,Brand & Marketing
MSM Unify
12.2025 - Current
Sr. Associate
TeamLease(Bharti Airtel)
09.2023 - 02.2024
Sr. Associate
SZ Healthcare
12.2020 - 12.2022
Associate
Aves Shopping Network
02.2019 - 11.2020
Social Media Intern
Alphabet Technology
07.2018 - 12.2018
Bachelor of Computer Applications - Computer And Information Systems
Dr Ram Manohar Lohia Awadh Unversity