Shubham Verma

• Top quartile rating across last 4 evaluation cycles (Q2FY24 -Q3FY25) in cohort; Received 2 promotions (Consultant & Project Leader)
• Recruitment coordinator for IIM Bangalore campus hiring; successfully hired 40+ candidates over last 2 years, led 10+ member recruitment team

ROA expansion for leading Private sector bank

• Defined 3-year Retail business strategy to 2X ROA; Led team of 8 members (3 BCGers + 5 client team) for strategy design & execution monitoring
• Achieved 1000+ Cr balance growth in CASA accounts via increased hook activation(e.g., POS, Forex) & wallet share deepening basis GST data
• Created NBFC-like business model for high ROA prods like Micro LAP, Affordable HL, Used CV; High ROA mix increased from 15% to 30%
• Achieved 200 Cr insurance fee income through PASA product launch; Partnered with 2 life insurers

Multi-year digital transformation program for a leading FS player

• Defined digital transformation roadmap for 5 years focusing on 3 key capabilities - technology, data & analytics and marketing
• Led change management vertical to achieve 500 Cr+ digital business & 80%+ adoption for key digital journeys e.g., ODAD, MSME renewal, FD
• Led E2E vendor evaluation & onboarding for 3 critical digital projects (LOS, Omni-channel app & CRM) with 150 Cr+ project across 5 years
• Spearheaded 5 member journey team to accelerate delivery of10+ journeys across Retail, MSME & Liability verticals from 18 to 12 months

Customer experience transformation for a leading life insurer

• Designed and implemented ML segmentation model for delivering personalized CX ; Estimated to improve 13M persistency by 150 bps
• Reimagined maturity payout journey (e.g., regular & simplified communication on policy benefits); Expected to increase NPS from 55 to 65
• Defined CX measurement framework basis NPS methodology; 10L+ customers surveyed each year to identify key pain & gain points

• Selected (2/100+) for strategy internship at Dunzo; directly worked with founders to improve recruitment branding strategy

• Received Pre-Placement Offer from Arista Networks for saving 100+ man hours, ranked top 5% in Summer Internship evaluation
• Awarded by MD India for saving 7% supervision cost for 100+ testers; designed cloud networking monitoring tool
• Selected by Senior Management (1/25 of 1K+) to be youngest member of $80M project with 5+ Fortune 500 clients