Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shubham Verma

Operations and Customer Experience
Mathura,UP

Summary

Dynamic professional with a proven track record at FabHotels, enhancing team efficiency and customer satisfaction through innovative management strategies. Skilled in operational excellence and conflict resolution, I excel in driving business growth and improving employee performance. Proficient in CRM systems, I effectively address client concerns to foster positive experiences.

Overview

3
3
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Deputy Manager (Earlier Associate)

FabHotels Head Office
08.2023 - Current
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.

Travel Executive

Radical Minds
11.2022 - 07.2023

Functioned as Back-End Agent after serving as Customer Support Executive, addressing high call volume.

Education

BBA - Business Administration And Management

Dr Bhimrao Ambedkar University
Mathura, India
04.2001 -

Senior Secondary - Senior Secondary Education

Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India
04.2001 -

Secondary - Secondary Education

Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India
04.2001 -

Skills

Team leadership

Operational excellence

Customer experience

Conflict resolution

CRM proficiency

Problem solving

Customer management

Certification

The Fundamentals of Digital Marketing, Google

Timeline

Deputy Manager (Earlier Associate)

FabHotels Head Office
08.2023 - Current

Travel Executive

Radical Minds
11.2022 - 07.2023

MS excel, Great learning

01-2022

The Fundamentals of Digital Marketing, Google

01-2021

Securities Market & Career Growth, BSE investor security fund

01-2020

BBA - Business Administration And Management

Dr Bhimrao Ambedkar University
04.2001 -

Senior Secondary - Senior Secondary Education

Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
04.2001 -

Secondary - Secondary Education

Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
04.2001 -
Shubham VermaOperations and Customer Experience