Shubham Verma
Operations and Customer Experience
Mathura,UP
Summary
Dynamic professional with a proven track record at FabHotels, enhancing team efficiency and customer satisfaction through innovative management strategies. Skilled in operational excellence and conflict resolution, I excel in driving business growth and improving employee performance. Proficient in CRM systems, I effectively address client concerns to foster positive experiences.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Deputy Manager (Earlier Associate)
FabHotels Head Office
08.2023 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Travel Executive
Radical Minds
11.2022 - 07.2023
Functioned as Back-End Agent after serving as Customer Support Executive, addressing high call volume.
Education
BBA - Business Administration And Management
Dr Bhimrao Ambedkar University
Mathura, India 04.2001 -
Senior Secondary - Senior Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India 04.2001 -
Secondary - Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India 04.2001 -
Skills
Team leadership
Certification
The Fundamentals of Digital Marketing, Google
Timeline
Deputy Manager (Earlier Associate)
FabHotels Head Office
08.2023 - Current
Travel Executive
Radical Minds
11.2022 - 07.2023
MS excel, Great learning
01-2022
The Fundamentals of Digital Marketing, Google
01-2021
Securities Market & Career Growth, BSE investor security fund
01-2020
BBA - Business Administration And Management
Dr Bhimrao Ambedkar University
04.2001 -
Senior Secondary - Senior Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
04.2001 -
Secondary - Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
04.2001 -
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