Shubham Verma
Operations and Customer Experience
Mathura,UP
Summary
Dynamic professional with a proven track record at FabHotels, enhancing team efficiency and customer satisfaction through innovative management strategies. Skilled in operational excellence and conflict resolution, I excel in driving business growth and improving employee performance. Proficient in CRM systems, I effectively address client concerns to foster positive experiences.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Deputy Manager (Earlier Associate)
FabHotels Head Office
2023.08 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Travel Executive
Radical Minds
2022.11 - 2023.07
Functioned as Back-End Agent after serving as Customer Support Executive, addressing high call volume.
Education
BBA - Business Administration And Management
Dr Bhimrao Ambedkar University
Mathura, India 2001.04 -
Senior Secondary - Senior Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India 2001.04 -
Secondary - Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
Mathura, India 2001.04 -
Skills
Team leadership
Operational excellence
Customer experience
Conflict resolution
CRM proficiency
Problem solving
Customer management
Certification
The Fundamentals of Digital Marketing, Google
Timeline
Deputy Manager (Earlier Associate)
FabHotels Head Office
2023.08 - Current
Travel Executive
Radical Minds
2022.11 - 2023.07
MS excel, Great learning
2022-01
The Fundamentals of Digital Marketing, Google
2021-01
Securities Market & Career Growth, BSE investor security fund
2020-01
BBA - Business Administration And Management
Dr Bhimrao Ambedkar University
2001.04 -
Senior Secondary - Senior Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
2001.04 -
Secondary - Secondary Education
Parmeshwari Devi Dhanuka Saraswati Vidya Mandir
2001.04 -