Shubham Verma
Senior Software Engineer
Gurugram,HR
Summary
To obtain a responsible, challenging, and awarding position where my abilities, skills, and knowledge of playing with datasets and different segments can be utilized. Rotating through roles in Engineering and editorial. I learned to quickly adapt to new & unstructured environment, work collectively across teams and take ownership to deliver significant value in a short span of time. These diverse assignments gave me valuable exposure to strategic decision-making across business functions and taught me to navigate ambiguity by harnessing data and building effective partnerships throughout the organization. Discipline, humility, curiosity and loyalty are traits that have enabled me to bring 100% to the work I do.
Overview
9
9
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Senior Software Engineer
Tech Mahindra
Gurugram, Harayana
04.2024 - Current
- Having experience of conducting lower environment testing in Q1, Q2, SIT, preprod and prod.
- Well versed about the technical standard code of ISO 8583 protocols and message format
- Used virtual simulators to conduct regression test cases.
- Prepare a comparison report of NCR R35 & NCR R36 build to showcase client.
- Perform a open terminal, sale using credit ,debit , dividend as tender under smoke test cases.
- After completing the Testcases, we were responsible to upload the test document in JIRA along with test data used.
- Analyzed XML logs for incomplete/void transactions, resolving discrepancies.
- Monitored and analyzed Splunk alerts for server issues, low disk space, and PCI network safety.
- Utilized Datadog agents for alerting, log analysis, and infrastructure monitoring across servers.
- Conducted lower environment testing to ensure proper data integration.
- Upgraded certificates on store servers, ensuring secure configurations.
- Led weekly register validations and troubleshooting for POS machines.
- Performed data validation using SQL queries and validation tools.
- Oversaw new store setups, ensuring smooth integration and operational readiness.
- Coordinated weekly price corrections for SAP-DSR, ensuring pricing accuracy.
- Ensured CCPA compliance by removing customer records from production databases.
- Managed till settlement and setup issues, ensuring accurate financial transactions.
- Handled incident management and resolved process-related issues to minimize downtime.
- Monitored alerts in Datadog and Splunk, addressing system anomalies promptly.
- Reviewed Kibana logs for gift card analysis and Kafka queue management.
- Continuously monitored store close/open reports and incident logs to resolve issues.
- Optimized disk space by purging unwanted queues in RabbitMQ.
- Investigated missing transactions and resolved error queue issues.
- Troubleshoot and resolved pinpad issues using VHQ for seamless POS functionality.
- Conducted regression testing for Seol and ASP.NET applications, ensuring software performance.
- Verified new POS features through smoke, functional, and regression testing before deployment.
Consultant
Wipro
06.2023 - 04.2024
- Experience in completing the software upgrade of Toshiba TCX 300 CPU with the tech on site.
- To ensure all the packages like crowd strike, snare, and SCCM have been successfully installed in the registers.
- Check all the RDS validations to avoid any errors.
- Having Experience in completing the software installation of SCO lanes, Cash recycler, coin recycler machines.
- Handling ISP of all the Ross or DD's store to share the replication status.
- Lead or assist in the process of cleansing and updating POS registers through the Jump server.
- Make use of Microsoft SQL server to turn the Outdated, BCP Update failed status to current.
- It involves data validation, correction of errors, removal of redundant information and installation of new software.
- Regularly communicate progress to the manager to ensure transparency and address any concerns.
- Leading a team of 5 remote engineers to complete the register refresh within a certain timeline.
- Provide the Replication status of registers on each store and troubleshoot the issues faced by team members.
- Post-Refresh, we ensure that the manager performs all the Transactions to verify that the register is updated successfully.
- After the refresh is complete Provide regular status reports to the sales audit team to verify the Transaction numbers.
- Conduct a Post-implementation review to assess the success of register refresh, and address any remaining issues.
Senior Support Engineer
Bed Bath & Beyond Inc
Gurugram, Harayana
03.2021 - 06.2023
- Company Overview: An American chain of domestic merchandise retail stores in the US, PR, Canada & Mexico.
- My focused responsibilities are to provide Level 2 hardware and software support for over 1000 locations including the corporate offices, the buying offices and all the warehouses.
- Help to dispatch technicians from the NCR Team by creating a PO and assist them during site visit.
- Worked with NCR Team that usually help in Taking care of POS-related issues.
- Assisted users with their Windows, Workstations and laptop queries regarding both the software and hardware side.
- Track and Create Incidents on ServiceNow a Cloud-based ITSM tool to processing & collecting customer service request & to meet business goals.
- Keep Tracking incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment.
- Troubleshooting of Store equipment like Printer, Scanner, POS registers, POS Server, RF Scanner, Network stations and Pinpad.
- Worked on Active Directory, Citrix, AS400, Outlook for user's login and permission issues.
- Help BBB stores to run under the 4G Network traffic and for the Smooth running of POS server (Toshiba, Lenovo) with the help of Cloud and Network tools.
- Provide Real-Time Monitoring of data with the help of Store Gazer which centralizes the data from all stores.
- An American chain of domestic merchandise retail stores in the US, PR, Canada & Mexico.
Content Writer
SNVA Ventures Pvt Ltd
01.2019 - 01.2021
- Integral part of the content developing team Write as per the client's requirement and assist the operation team.
- Develop meaningful SEO content for Education & Traveling website with reports on Excel.
- Work creatively with our digital marketing team and our development teams to develop layout for various content and communication pieces.
- Help standardize department procedures to develop, publish, and manage content.
- Works with marketing and content team to develop compelling infographics for B2B and B2C technology audiences.
Graduate Engineer Trainee
GAIL (India) Limited
01.2017 - 01.2019
- Preparing Daily and weekly Reports on Microsoft Excel.
- Documenting Proposal on word, MS Office of smart Gas Work as per the Tender issued Under PNGRB Guidelines.
- Prepare presentation reports with the help of Datasets.
- Give directions & Solutions to the Technical Expertise, provide oversight, manage, and be able to generate weekly and monthly client reporting for all major metrics, goals tracking.
Education
Bachelor of Technology (B.Tech) - undefined
ITM University
GwaliorSkills
Smoke Testing
undefinedCertification
AWS certification to create the instances.
Publications
- Role of mobile applications in business, Sooper articles
- Why startups need project management, Henry Harvin
- Content for BigPBX.com and Way2career.com
- Content for various reservation and career-related websites
Timeline
Senior Software Engineer
Tech Mahindra
04.2024 - Current
Consultant
Wipro
06.2023 - 04.2024
Senior Support Engineer
Bed Bath & Beyond Inc
03.2021 - 06.2023
Content Writer
SNVA Ventures Pvt Ltd
01.2019 - 01.2021
Graduate Engineer Trainee
GAIL (India) Limited
01.2017 - 01.2019
Bachelor of Technology (B.Tech) - undefined
ITM University
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