Concierge Supervisor
Shubham Vilas Prabhu
Taj Palace Lucknow
Mumbai
7
years of professional experience
3
Languages
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Work History
Concierge Supervisor
5 Months- Assisted in establishing the concierge services during the opening of the hotel in August 2026
- Supervised concierge desk operations at Taj Palace Lucknow, ensuring polished guest service.
- Coordinated VIP arrivals, departures, and special requests across lobby and front office.
- Trained staff on Taj service etiquette, communication, and luxury guest relations.
- Evaluated staff performance and provided targeted feedback to enhance service quality.
- Managed inventory of concierge supplies to ensure continuous and efficient service delivery.
- Conducted comprehensive training sessions for new staff members on concierge policies and procedures. and orientation sessions to new staff members on concierge policies and procedures.
- Reviewed vendor invoices monthly to ensure accuracy and alignment with concierge service standards.
Guest Services Supervisor
6 Months- Ensured delivery of Taj brand standards by providing personalized guest experiences
- Ensured accuracy in billing and cash handling while adhering to Front Office controls, enhancing financial integrity.
- Resolved guest complaints with prompt, courteous hotel service.
- Trained, guided, and motivated Guest Service Associates on SOPs and service excellence.
- Resolved guest complaints promptly and courteously, improving guest satisfaction and loyalty.
- Monitored room status and coordinated with housekeeping and reservations teams to ensure seamless guest experiences.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
Villa Host
1 Year 10 Months- Oversaw guest experience for 17 standalone villas, catering to VVIPs including heads of state, celebrities, and CEOs.
- Enhanced guest experiences by personalizing interactions, planning tailored itineraries, and engaging with each guest in person.
- Provided personalized services to enhance guest satisfaction during their stay. to meet individual guest needs.
- Managed food and beverage operations at exclusive lounge, ensuring high service standards for villa guests.
Guest Services Assistant
1 Year- Attending the guests courteously and dealing promptly with their requests and queries.
- Check on VIP guest movements, complete their pre-registration formalities.
- Collected guest feedback forms and executed first-hand service recovery steps to address concerns promptly.
- Collect guest feedback forms and do any possible first-hand service recovery steps.
- Arranged special occasions such as birthdays and anniversaries by coordinating with core departments to ensure seamless celebrations.
- Obtained personalized gifts or mementos for guests to enhance their experience and foster strong rapport with the organization.
- Enhanced guest relations by addressing concerns and requests promptly. to enhance overall satisfaction.
- Customized offerings based on guest preferences and feedback. based on guest needs and requests.
Guest Services Associate
1 Year 1 Month- Providing a positive first impression to every Guest through a warm, welcoming greeting; always maintains a spotless and professional appearance upon arrival and assisting them with check-in and check-out.
- Handled guest requests and resolved grievances to enhance overall guest satisfaction.
- Nurtures a memorable connection with every Guest by remaining fully engaged through completion of service, leaving a positive last impression.
- Provided exceptional service at Reception Desk, contributing to positive guest experiences.
- Observes Guest to identify their preferences and adjusts service accordingly, anticipating Guests’ needs during each Guest interaction.
- Monitored guest feedback to enhance service quality.
- Managed financial records to ensure compliance with hotel policies.
- Handled financial transactions and balanced cash-float accurately each day. Prepared pay-in of funds to the Accounts team promptly and correctly.
- Ensuring to convert the foreign currency upon guest request according to the daily updated forex rates in PMS.
- Maintained accurate float and settled guest accounts, ensuring compliance with hotel policies for financial transactions.
Intern
3 Months- Completed 4-month comprehensive training in operations of 5-star property. Completed training across multiple departments, including food and beverage service, front office, and housekeeping. Food and Beverage service, Front Office, Housekeeping and Food Production.
Education
Bachelor of Science - Hospitality & Hotel Administration
Higher Secondary Certificate
Secondary School Certificate
Skills
VIP coordination
Hotel coordination
Service recovery
Front office controls
Property Management System.
Vendor management
Inventory control
Microsoft Office Suite
Opera.
Ecobilz
Problem solving
Attention to detail
Policy enforcement
Transportation management
Effective communication
MS-CIT certification
Personal Information
Date of Birth: 2000-06-29
Languages Known:
English, Hindi, Marathi
Extra-Curricular Activities & Personal interests:
Conducted theme parties in college premises., Participated & won in various art, craft & cultural competitions in school & college., I enjoy attending live EDM concerts & club events., Also, I'm an open format DJ who likes to play various sub-genres of electronic dance music & Hip-Hop.
Accomplishments
- Felicitated with 'Champion of the Department' – March 2022, Hotel Trident, Chennai, IN.
- Attended the Concierge Cadre Programme - 2025 curated by Mr. Satish Gaikwad at IHM-A.
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge & belief. Date: Place: Shubham Vilas Prabhu.
Languages
Marathi
First Language
English
C1
Advanced
Hindi
C1
Advanced
Timeline
Concierge Supervisor
Taj Palace Lucknow
06.2026 - CurrentRead More
Guest Services Supervisor
Taj Fort Aguada Resort and Spa (IHCL)
12.2025 - 06.2026Read More
Villa Host
Taj Fort Aguada Resort and Spa (IHCL)
02.2024 - 12.2025Read More
Guest Services Assistant
Taj Fort Aguada Resort and Spa (IHCL)
02.2023 - 02.2024Read More
Guest Services Associate
Hotel Trident (The Oberoi Group)
08.2021 - 09.2022Read More
Intern
Taj Santacruz
12.2019 - 03.2020Read More
IHM & CT
Bachelor of Science from Hospitality & Hotel Administration
05.2021Read More
Bharati Vidyapeeth
Higher Secondary Certificate
03.2018Read More
St. Lawrence High School
Secondary School Certificate
03.2016Read More