SHUBHAM VISHWAKARMA
Client Coordinator
Gurgaon
Summary
Dynamic Customer Service Associate with over five years of experience delivering exceptional client support and enhancing customer satisfaction. Demonstrates strong problem-solving abilities and effective time management skills, ensuring efficient operations in fast-paced environments. Proven track record in managing client communications and reporting, showcasing adaptability and a commitment to excellence. Equipped with robust communication and teamwork capabilities, ready to contribute to an organization seeking to elevate customer experiences and operational efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Client Service Coordinator (CSC)
Advantix (US Logistics)
04.2024 - 11.2024
- Updating clients with live tracking's.
- Making Reports
- Making TSR (Trucking Security Requirements).
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
Customer Service Associate (CSA) as Senior Executive
Teleperformance Global Private Limited
06.2019 - 01.2024
- Efficiently handling outbound calls and ensuring the customer has a positive experience with the company.
- Upgrading credit cards into higher version.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
B.Com - undefined
SUNRISE UNIVERSITY
01.2013 - 1 2014
Senior Secondary - INDIAN CERTIFICATE OF SECONDARY EDUCATION
NATIONAL INSTITUTE OF OPEN SCHOOLING
01.2011 - 1 2013
Skills
- Management Skills
- Auditing Flexible and Adaptable
- Inventory management
- Software Leadership
- Scheduling and planning
- Client relationship building
- Professionalism and etiquette
- Teamwork and collaboration
- MS office
Accomplishments
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Developed or implemented new procedures or systems.
- Worked on special projects.
- Received awards.
- Been complimented by your supervisor or co-workers.
Timeline
Client Service Coordinator (CSC)
Advantix (US Logistics)
04.2024 - 11.2024
Customer Service Associate (CSA) as Senior Executive
Teleperformance Global Private Limited
06.2019 - 01.2024
B.Com - undefined
SUNRISE UNIVERSITY
01.2013 - 1 2014
Senior Secondary - INDIAN CERTIFICATE OF SECONDARY EDUCATION
NATIONAL INSTITUTE OF OPEN SCHOOLING
01.2011 - 1 2013
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