Shubham Wankhade
Pune
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Wipro Limited
Pune
11.2021 - 12.2023
- Built relationships with customers by providing friendly customer service.
- Handled chats from customers regarding orders or other inquiries by answering customer questions accurately and promptly.
- Resolved customer complaints in a timely manner. Escalated unresolved issues to higher levels when necessary.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Developed an understanding of customers' needs by asking probing questions and paraphrasing the same.
- Mentored junior team members and managed employee relationships.
- Coordinated with internal teams and other vendors to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in ongoing training sessions regarding new products and updates to existing ones.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Ensured compliance with company policies and procedures when dealing with customers.
- Reported any potential problems or bugs encountered while providing support.
- Identified potential opportunities to improve customer experience by suggesting additional products or services.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Identified opportunities for process improvements based on trends in customer feedback.
Education
Bachelor of Science - Mechanical Engineering
SPPU
Pune05-2021
Skills
- Customer Service
- Problem-solving and Decision Making
- Fair AHT
- Adaptability
- Time Management
- De-escalation
- Customer Relationship Management (CRM)
- Flexible Schedule
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Introduction to Project Management
- Front Line Management (Cleared)
Timeline
Associate
Wipro Limited
11.2021 - 12.2023
Bachelor of Science - Mechanical Engineering
SPPU
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